Field Service Technician II - Kansas City MO

NCR Atleos•Missouri, MO

4d•$45,000 - $58,000•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II to provide customer-facing field support for self-service technology used by retailers and financial institutions. The technician serves as a first-line response to customers, organizing and triaging issues, communicating professionally, and working to resolve problems proactively. The role services and repairs electromechanical equipment, including ATMs and self-checkout systems, across an assigned territory. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches. The position is based in the Kansas City, Missouri area. Technicians may be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will try to provide advance notice when possible. Overnight travel assignments to support broader service coverage are optional and follow company travel and reimbursement policies. The salary range is $45,000–$58,000, with starting compensation determined by qualifications, experience, location, and business needs.

Requirements

Local candidate to the specific geographic area.
At least one year of related experience.
Authorized to work in the United States.
At least 19 years of age.
Valid driver's license and a driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and familiarity with operating systems.
Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system-configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues and address problems proactively where possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies, Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe-driving requirements.
Perform other related duties consistent with qualifications and business needs.
Be available for reassignment to adjacent service territories during standard shifts as operational needs require.
May elect to participate in overnight travel assignments to support broader service coverage.