Regional Service Manager - Kansas City, MO

Data Business Equipment•Olathe, KS

22h•$70,000 - $87,000

About The Position

The Regional Service Manager is responsible for the day-to-day operating performance of the assigned region, including providing in-field support and managing people. The role manages a regional team, supports call assignment, and is accountable for escalations and technical support. It also involves customer service, quarterly performance reviews, and other duties as assigned. The position supervises 1–10 direct reports and has no indirect reports. Work conditions include continuous sitting, standing, walking, bending, stooping, kneeling, driving, dexterity, eye-hand coordination, and handling objects; frequent lifting, light and medium lifting, and reaching above the shoulder; and occasional ladder climbing and heavy or very heavy lifting. The typical noise level is moderate. Close, color, distance, depth-perception, focus, and peripheral vision are specified.

Requirements

High school education required.
At least 3 years of managerial work in a fast-paced environment with rapidly changing daily workflows based on client needs.
Thorough knowledge of processes and equipment.
Excellent problem-solving, decision-making, and troubleshooting skills.
Good PC/computer skills.
Clean driving record.
Experience using office applications and other software related to the position.
Ability to effectively handle multiple complex projects.
Exceptional customer service skills.
Effective oral and written communication with customers and coworkers.
Ability to prioritize effectively and manage time.
Ability to manage and research assignments independently.
Exceptional organizational skills and ability to handle multiple tasks concurrently.