Supervisor, Facility Support 1st Shift

Missouri Botanical Garden•St. Louis, MO

5d•$20

About The Position

The Supervisor, Facility Support supervises and coordinates staff responsible for cleaning and maintaining the Garden’s premises. The role plans and prioritizes housekeeping and facility setup, trains and supports staff, monitors work quality and safety, and assists the Manager of Facility Support and other departments as needed. The position directly supervises first-shift Facility Support employees and may oversee contract employees as needed. Scheduling flexibility is required, including the ability to work days, evenings, weekends, and holidays. The role maintains inventory and equipment programs, reviews timekeeping through Dayforce, inspects completed work, helps control supply costs, and communicates corrective actions with the Manager’s permission. The Supervisor operates and cares for Garden equipment, reports incidents, and ensures that employees and volunteers follow safety practices and Garden policies. The position also promotes teamwork, positive visitor relations, and responsible use of Garden resources. This is a hands-on position in a fast-paced environment where priorities and conditions may change. Work may take place outdoors in varied and extreme weather, and includes close interaction with visitors, employees, volunteers, vendors, and contractors. Physical demands include lifting up to 50 pounds, working at varying heights, wearing protective equipment, and standing or walking for most of the workday.

Requirements

Minimum of 2 to 4 years of housekeeping and general maintenance experience.
Two years of prior supervisory experience and the ability to lead a work group, manage multiple projects, and deliver quality results in a fast-paced, mission-based public attraction.
Knowledge of housekeeping practices, including floor care procedures.
Thorough knowledge of safety rules and regulations concerning chemicals and cleaning equipment.
Ability to read special instructions and understand cleaning-product labels.
Working knowledge of safe operating procedures for different types of cleaning equipment.
Ability to develop written policies and operating procedures to promote employee and visitor safety and reduce hazards.
Effective communication skills at all levels; comfort interacting with the public in a safe and friendly manner and answering questions about the horticulture collection.
Strong project management, organizational, time management, problem-solving, and conflict-resolution skills; ability to work independently, prioritize tasks, set deadlines, and complete projects on time.
Scheduling flexibility to work days, evenings, weekends, and holidays.
Visitor-oriented approach and experience working with the public.
Ability to collaborate with internal team members and external organizations to establish common goals, prioritize, minimize obstacles, and execute realistic priorities.
Ability to remain professional, ethical, calm, and in control in a fast-paced environment with changing conditions; maintain confidentiality.
Punctual, dependable, self-starting, able to multitask, and able to work with minimal supervision.
Proficiency with PC applications, including Microsoft Word, Excel, and Outlook; solid Internet research skills.
Ability to communicate effectively in English, verbally and in writing, and to read and comprehend instructions and information.
High-school-level math aptitude, including addition, subtraction, multiplication, division, and calculating percentages and decimals.
Ability to exercise independent judgment and apply facts and principles to develop approaches to problem resolution.
Ability to possess and maintain a valid driver’s license.
Ability to pass a background screening and motor vehicle report to meet minimum insurance underwriting criteria.
Ability to obtain and maintain CPR and first aid certification within two months after employment.
Ability to lift up to 50 pounds; perform tasks at varying heights, including climbing ladders; and wear personal protective equipment, including fall restraint.
Ability to stand, walk, bend, stoop, and reach for extended periods; 90% or more of the workday is spent standing.
Ability to use buffers or shampoo equipment to clean floors if assigned, and to learn new housekeeping equipment as the industry evolves.
Good eye-hand coordination and motor skills.
Ability to work outdoors in all weather conditions, including temperatures over 100°F and below 0°F, rain, snow, and other inclement weather.
Ability to work hands-on with Garden employees on simple maintenance tasks and interact comfortably with the public while answering questions about Garden facilities.
The Garden strongly encourages staff to receive vaccinations as recommended by their healthcare provider before the hire date. It reserves the right to require proof of current vaccination status based on local health department guidelines. For required international business travel, staff must be able to obtain required travel clearances, driving permits, and vaccinations.

Nice To Haves

Bachelor of Science degree in Business Administration or a related field preferred.
Equivalent combinations of skills, education, and experience may be considered.

Responsibilities

Plan, coordinate, and prioritize housekeeping and facility setup efforts; understand area assignments for both shifts and make changes as needed.
Supervise, train, assist, and schedule Facility Support staff; assign setups and ensure deadlines, policies, and procedures are followed.
Provide daily supervision and coaching, support employee development, and monitor productivity, workload, and morale.
Develop, maintain, and monitor inventory control and equipment maintenance programs.
Review and approve timekeeping through the Dayforce system.
Remain courteous and helpful to visitors and employees.
Inspect completed work for conformance to standards.
Implement programs to reduce supply costs.
Write, deliver, and enforce corrective action notices with the Manager’s permission.
Immediately report accidents, injuries, and near-miss accidents.
Operate Garden equipment safely, maintain tools and equipment, and refer more serious problems to the Manager.
Communicate safety guidelines and safe work practices to employees and volunteers and monitor compliance.
Meet attendance expectations and follow Garden policies, the MBG Employee Handbook, and established safety protocols.
Promote teamwork and cooperation with coworkers, supervisors, volunteers, visitors, and employees.
Assist the Manager of Facility Support and other departments in the division as needed; perform other duties as assigned.
Oversee contract employees as needed.