Supervisor, Facility Support 1st Shift

Missouri Botanical Garden•St. Louis, MO

4d•Onsite

About The Position

The Supervisor, Facility Support supervises and coordinates staff responsible for cleaning and maintaining the Garden’s premises. The role plans and prioritizes housekeeping and facility setup, trains and supervises Facility Support staff, and helps ensure a clean, safe, visitor-friendly environment. It also supports the Manager of Facility Support and other departments in the division as needed. The position directly supervises first-shift Facility Support employees and may oversee contract employees as needed. The position requires scheduling flexibility, including the ability to work days, evenings, weekends, and holidays. It involves hands-on work with Garden employees, occasional simple maintenance tasks, and interaction with visitors. Work may take place outdoors in all weather conditions. The role requires safe use and care of cleaning equipment and tools, adherence to safety protocols, and the ability to perform physically demanding tasks.

Requirements

Minimum of 2 to 4 years of housekeeping and general maintenance experience.
Two years of prior supervisory experience and the ability to lead and direct a work group managing multiple projects and delivering quality results in a fast-paced, mission-based public attraction.
Knowledge of housekeeping practices, including floor-care procedures.
Thorough knowledge and understanding of safety rules and regulations concerning chemicals and cleaning equipment.
Ability to read special instructions and understand cleaning-product labels.
Working knowledge of safe operating procedures for various types of cleaning equipment.
Ability to develop written policies and operating procedures to promote employee and visitor safety and reduce hazards.
Effective communication skills at all levels; comfort working near the general public, answering questions about the horticulture collection in a safe and friendly manner.
Project-management, organizational, time-management, problem-solving, and conflict-resolution skills; ability to work independently with little instruction, prioritize multiple tasks, set deadlines, and complete projects on time.
Scheduling flexibility to work days, evenings, weekends, and holidays.
Visitor-oriented approach and experience working with the public.
Ability to collaborate with internal team members and external organizations to establish common goals, prioritize, minimize obstacles, and execute priorities.
Ability to maintain professional and ethical conduct and confidentiality, and to remain calm and in control in a fast-paced environment where change is constant.
Punctual, dependable, self-starting, able to multitask, and able to work under minimal supervision.
Proficient with PC applications, including Microsoft Office applications such as Word, Excel, and Outlook; solid Internet research skills.
Ability to communicate effectively in English, verbally and in writing, and to read and comprehend instructions and information.
High-school-level math aptitude, including addition, subtraction, multiplication, division, and calculation of percentages and decimals.
Ability to exercise independent judgment and apply facts and principles to resolve problems.
Ability to possess and maintain a valid driver’s license.
Ability to pass a background screening and motor vehicle report (MVR) to meet minimum insurance underwriting criteria.
Ability to obtain and maintain CPR and first aid certification within two months after employment.
Ability to lift up to 50 pounds; perform tasks at varying heights, including climbing ladders; wear personal protective equipment, including fall restraint; and stand, walk, bend, stoop, and reach for extended periods. Standing on the feet accounts for 90% or more of the workday.
Ability to use buffers and shampoo equipment for floor cleaning if assigned, and to learn new housekeeping equipment as the industry evolves.
Good eye-hand coordination and motor skills.
Ability to work outdoors in all weather conditions, including temperatures over 100°F and below 0°F, rain, snow, and other inclement conditions.
Ability to work hands-on with Garden employees on simple maintenance tasks and interact with the public in a safe and friendly manner.
Staff are strongly encouraged to receive vaccinations recommended by their healthcare provider before the hire date. The Garden reserves the right to require future proof of current vaccination status based on local health department guidelines.
When international travel is required for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for the countries involved.

Nice To Haves

Bachelor of Science degree in Business Administration or a related field is preferred.
An equivalent combination of skills, education, and experience may be considered.

Responsibilities

Plan, coordinate, and prioritize housekeeping and facility setup efforts; understand assignments across both shifts and make changes as needed.
Supervise, train, assist, and schedule Facility Support staff; coordinate assignments and setups while meeting deadlines and following policies and procedures.
Promote teamwork and mutual support, and monitor employee productivity, workload, and morale to support employee satisfaction.
Develop, maintain, and monitor inventory-control and equipment-maintenance programs.
Review and approve timekeeping through the Dayforce system.
Coach and develop employees; write, deliver, and enforce corrective action notices with the Manager’s permission.
Remain courteous and helpful to visitors and employees, and support positive visitor relations.
Inspect completed work for conformance to standards.
Implement programs to reduce supply costs.
Report accidents, injuries, and near-miss accidents immediately; refer more serious problems to the Manager.
Operate Garden equipment safely and responsibly, and maintain general care of tools and equipment.
Ensure applicable safety standards are followed; inform employees and volunteers of safety guidelines and safe work practices and monitor compliance.
Meet expected attendance guidelines and follow Garden staff policies and procedures, including the MBG Employee Handbook and established Safety Protocols.
Promote teamwork and cooperation across the division and Garden while working with coworkers, managers, volunteers, visitors, and employees.
Perform other duties as assigned.