Supervisor Facility & Mechanical Services

City of Toronto•Lake Shore, MD

9d•Onsite

About The Position

The Supervisor, Facility & Mechanical Services reports to the Manager, Facilities Management and directly supervises assigned unionized staff. The role oversees specialized and technical services that maintain and support facility assets at Seniors Services and Long-Term Care (SSLTC) homes and community locations. Working with Home Administrators and Home leadership, the Supervisor ensures safe, reliable 24/7 building operations that support resident care and compliance with maintenance standards, legislation and industry best practices. The Supervisor is responsible for the operation, maintenance and conservation of mechanical, electrical, HVAC, plumbing, life-safety, architectural and structural systems, as well as building envelopes and grounds. The position plans and oversees preventive maintenance, repairs, renovations, inspections, contracted services, work orders, budgets, staff performance and emergency response. It also maintains operational records, supports continuous improvement and sustainability initiatives, and ensures work is performed safely and in accordance with applicable codes, regulations and collective agreements. This is a full-time role with one permanent and one temporary position. The regular schedule is Monday to Friday, 40 hours per week, 8:00 a.m. to 4:30 p.m., with some weekends as required. The role also requires schedule flexibility, travel to locations throughout the City as required, and 24/7 on-call availability for emergency support, including evenings, weekends and holidays.

Requirements

Post-secondary education in mechanical and/or electrical technician certification, Building Operator certification, Facilities Maintenance certification, and/or a relevant trade licence, or an equivalent combination of education and experience.
Considerable experience with building systems, including HVAC, electrical, plumbing, fire and life safety, building automation systems and accessibility.
Considerable experience leading, coaching, training and mentoring unionized maintenance, trades and technical staff; providing work direction and accountability; and developing collaborative internal and external business relationships.
Considerable experience managing 24/7 operations and maintenance of mechanical, electrical and control systems in a critical-environment facility without disrupting operations.
Ability to respond to building or mechanical emergencies and priority situations, anticipate problems, make decisions, deploy financial and human resources, and prepare regulatory documentation.
Considerable experience developing and implementing comprehensive facilities/building preventive-maintenance and conservation programs for equipment and amenities.
Considerable experience planning, scheduling and coordinating in-house staff and contracted professionals, including timely work-order management in line with KPIs.
Experience developing and managing operating budgets and administering operating and capital budgets within approved limits.
Comprehensive knowledge of building operational policies, acts, codes and regulations, including WHMIS, Ontario Building Code, Fire Code, Electrical Code, Plumbing Code, Technical Standards & Safety Act (TSSA), Occupational Health & Safety Act, Construction Act and Accessibility for Ontarians with Disabilities Act (AODA).
Comprehensive knowledge of collective agreements covering unionized City workers in CUPE Locals 416 and 79 and certified Trades staff in Technical Services, including Carpenters Local 27, Electricians Local 353, Plumbers Local 46, and Painters and Graphic and Sign Writers Local 557.
Proficiency with Microsoft Office (Word, Excel and Outlook) and SAP, including CMMS.
Highly developed interpersonal skills and effective oral and written communication at all organizational levels, including elected officials and internal and external clients; ability to prepare briefing notes, reports and other documents.
Must hold and maintain a valid Province of Ontario Class G driver's licence and be able to obtain a City driver's permit.
Ability to work flexible hours and travel to various locations throughout the City as required.
Ability to respond to after-hours facility needs and on-call responsibilities, including evenings, weekends and holidays.
As a condition of employment, selected candidates must provide a satisfactory Police Reference Check with vulnerable-sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O. Reg. 246/22).

Nice To Haves

Experience in the public sector and/or a 24/7 healthcare or long-term-care setting.
Knowledge of the Ministry of Long-Term Care Fixing Long-Term Care Act.
Experience in project management within large complex organizations.
Project Management Professional (PMP) certification from the Project Management Institute and/or an FMP designation from the International Facility Management Association (IFMA).

Responsibilities

Implement detailed plans and recommend policies and procedures for program-specific requirements; contribute to divisional policies and procedures.
Supervise, motivate and train assigned staff, supporting teamwork, health and safety, quality, organizational performance, continuous learning and innovation.
Manage day-to-day staff operations, including scheduling, assigning and reviewing work; authorize and coordinate vacation and overtime requests; evaluate performance, approve salary increments, hear grievances and recommend discipline when necessary.
Provide input into and administer assigned budgets, control expenditures within approved limits, and establish and monitor fiscal and program performance measures.
Ensure the safe and reliable operation of mechanical, electrical, HVAC, plumbing, life-safety, architectural and structural systems, and maintain building envelopes and grounds to applicable standards and uptime objectives.
Schedule and coordinate contracted and in-house services, including trades, electrical, custodial, HVAC and pest-control work, and ensure work orders are completed on time in line with KPIs.
Supervise the delivery and contracting of facilities and mechanical services for construction, installations, maintenance and repairs, ensuring work meets legislative requirements.
Establish and administer a comprehensive preventive-maintenance and conservation program for equipment and amenities in consultation with the Manager, Facilities Management.
Promote a safe and healthy environment through proper cleaning and lifting practices and safe biohazard removal.
Conduct building inspections, develop work plans and implement cost-effective facilities-management solutions that account for cost, budgets, environmental considerations and timelines.
Identify facility infrastructure and physical-asset needs and manage programs to conserve assets and maintain them in good repair and usefulness, in consultation with the Manager, Facilities Management.
Respond to building and mechanical emergencies and priority situations by anticipating problems, making decisions, and deploying appropriate financial and human resources; provide on-site emergency response and real-time updates to management and Home leadership.
Supervise staff and direct contractors repairing, maintaining and installing walkway and parking-lot lighting, electrical services, public-address and sound systems, mechanical and security systems, other long-term-care-specific systems, and elevating devices; provide locates for buried electrical services as required.
Review plans for minor repairs and state-of-good-repair projects to determine material, equipment and staffing needs, and recommend design changes to the Manager, Facilities Management to address installation or maintenance problems.
Supervise staff and direct contractors on minor renovations, glass replacement, amenity repairs and maintenance, painting, sign installation, fencing and welding services.
Maintain computerized records of preventive maintenance, work performance, building mechanics and structure, equipment inventory, staff evaluations and discipline, timesheets and staff reports; ensure unit documentation is created and maintained.
Collaborate with other sections, the Home Administrator and Home leadership, and communicate proactively with management and stakeholders to provide timely, cost-effective service and client satisfaction.
Lead continuous improvement by recommending and implementing industry best practices, re-engineering operational practices, and working with internal teams on sustainability and improvement initiatives; participate in facility sustainability committees.
Ensure compliance with applicable collective agreements for unionized City staff and certified Trades staff in Technical Services.
Ensure work quality meets departmental standards and complies with applicable legislation and regulations, including WHMIS, building, fire and electrical codes, TSSA requirements and the Occupational Health and Safety Act.
Act as a Supervisor under the Occupational Health and Safety Act and ensure appropriate training, safety equipment and safe work procedures are in place.