Supervisor, EVS (Full-Time; Varied Shift)

Harrah's Cherokee Casino Resort•Cherokee, NC

About The Position

The Supervisor, EVS ensures the highest level of cleanliness throughout Harrah’s Cherokee Casino Resort. The position supervises cleaning of the casino interior and immediate exterior, schedules routine and non-routine cleaning, and manages supplies and inventory. The supervisor also leads, trains, coaches, and evaluates employees; supports personnel actions; resolves employee issues; and helps maintain team morale. The role reports to the Shift Manager, EVS and Manager, EVS, and supervises Heavy Duty Cleaners, Lead Cleaning Specialists, and Cleaning Specialists. The position is classified as S15—Exempt.

Requirements

High school diploma or GED.
Three years of housekeeping or environmental services experience.
One year of supervisory experience.
Valid driver's license and eligibility under company driver requirements, including fewer than three moving violations and fewer than three accidents in the past three years, and no disqualifying driving-related incidents in that period.
Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Neat, professional appearance and excellent personal hygiene.
Ability to work independently.
Documented teamwork behaviors and attitudes.
Strong oral and written communication skills.
Strong interpersonal skills.
Excellent technical skills.
Ability to handle multiple priorities in a fast-paced environment.
Ability to read, write, speak, and understand English.

Responsibilities

Supervise cleaning of the casino interior and immediate exterior.
Prepare and maintain employee work schedules for routine cleaning.
Plan, schedule, and supervise non-routine cleaning projects.
Conduct pre-shift meetings.
Order supplies and control inventory levels.
Train subordinates and provide the knowledge, development, and direction they need to perform their responsibilities.
Provide ongoing positive coaching and development, and take appropriate corrective action when necessary.
Ensure timely and accurate performance appraisals and accurate work-history entries.
Use sound judgment to motivate the team and maintain high morale.
Participate in team projects, committees, and task forces by volunteering and providing input and suggestions.
Proactively address incidents and issues and ensure their resolution with employees.
Initiate or actively participate in personnel actions, including interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions.
Follow regulatory, departmental, and company policies and procedures ethically.
Establish and support Caesars Entertainment’s business objectives, ethics, and values in accordance with its Code of Commitment and Mission, Vision, and Values.