Supervisor, Entertainment | Full-Time | Sesame Place

Sea World•San Diego, CA

About The Position

The Supervisor, Entertainment is a project-based production supervisor responsible for overseeing the installation, rehearsal, and operation of assigned Entertainment venues or areas, including the daily supervision and development of cast and crew. The role maintains the safety and quality of shows and events and is responsible for the daily operation, maintenance, and integrity of assigned show products and venues. It also supports pre-production, requiring general knowledge of theatrical disciplines and strong logistical, scheduling, time-management, and project-management skills. The supervisor leads daily Entertainment operations; creates, inputs, reviews, and approves cast and crew schedules; maintains and updates training protocols and standard operating procedures; and performs administrative and production-management duties. These may include budget tracking, rehearsal schedules, production archives and calendars, onboarding support, work orders, and audition support. The role helps install or remount productions, works with cast and crew on show integrity, maintenance, technical and safety issues, and cleaning, and learns and runs technical tracks where applicable. The supervisor trains, supervises, evaluates, coaches, and develops cast and crew; maintains training records; documents behavior and provides timely feedback; and develops and maintains safety inspections and procedures. The role serves as a point of contact for internal and external departments and contractors, attends meetings and development classes, monitors schedules and hours, maintains ambassador records and calendars, responds to email, and assists guests when needed. It supports creative, pre-production, rehearsal, and operational Entertainment offerings as required, and performs other assigned duties.

Requirements

High school diploma or equivalent.
At least one year of production experience in media, which may include theater, television, radio, motion pictures, dance, recording studio, or visual arts.
Demonstrated ability to lead a team and work well with others.
Strong organizational and time-management skills.
Strong computer skills, particularly Microsoft Word, PowerPoint, and Excel.
Working knowledge of English, with excellent verbal and written communication skills.
Ability to walk and stand for long periods in extreme weather conditions.
Willingness to work a flexible schedule, including weekdays, weekends, evenings, and holidays.
Ability to multitask while maintaining a positive attitude and excellent guest service.
Comfort climbing onto platforms and catwalks for venue inspections and maintenance checks.
Ability to work as a team player and communicate and coordinate with internal and external ambassadors.
Consistently practice safe work habits, including using personal protective equipment, lifting safely, and reporting unsafe situations.
Willingness to comply with and ensure ambassadors comply with SEA grooming guidelines and employment standards.
Ability to complete required legal, company, and department training, including tests and certifications, within established timelines.

Nice To Haves

College degree in theater or equivalent experience.
At least one year of theme park experience.
Special event, stage manager, or project management experience.

Responsibilities

Lead all aspects of daily Entertainment operations.
Create detailed daily cast and crew schedules and line grids, with Assistant Supervisors.
Enter cast and crew schedules into the team member management digital platform, with Assistant Supervisors.
Review and approve daily cast and crew schedules and schedule changes or deviations.
Follow and maintain training protocols and standard operating procedures for the assigned venue or area, and collaborate with the manager on updates and development.
Perform administrative duties, including budget tracking, punch lists, rehearsal schedules, production archives, production calendars and timelines, presentations, production stage-manager responsibilities, onboarding assistance, Kronos, Seeds, work orders, and audition support as needed.
Maintain SEA quality and integrity for assigned Entertainment products.
Assist with installing or remounting show and performance products while communicating with internal and external departments.
Work with cast and crew to maintain show integrity and address technical, safety, maintenance, and cleaning needs.
Learn and run technical tracks as applicable.
Train, supervise, evaluate, coach, and develop cast and crew, and maintain ambassador training records.
Track and document positive and negative behaviors using standard procedures, and conduct feedback sessions and evaluations in a timely manner.
Develop and maintain safety training, inspections, and procedures for assigned venues or areas, including green tag procedures, injury reduction plans, MSDS sheets, emergency action plans, injury reports, and monthly inspections.
Practice safe work habits and report unsafe situations to management.
Serve as the point of contact for internal and external departments and outside contractors in assigned areas.
Attend meetings and development classes; monitor team schedules and hours; maintain ambassador documentation and files; respond to email; maintain personal and venue calendars; and assist guests when necessary.
Demonstrate courtesy and professionalism with ambassadors and guests.
Support creative, pre-production, rehearsal, and operational Entertainment offerings as needed.
Perform other duties as assigned.