Supervisor, Entertainment | Full-Time | Sesame Place

SeaWorld•San Diego, CA

6d•Onsite

About The Position

This is a project-based production supervisor role overseeing the installation, rehearsal, and operation of assigned Entertainment venues or areas. The Supervisor provides daily supervision and development for cast and crew and maintains the safety, quality, and integrity of shows and events. The role is responsible for the daily operation and maintenance of specific show products and their venues, and contributes to pre-production through knowledge of theatrical disciplines, logistical and scheduling abilities, and time and project management skills. The position leads daily Entertainment operations, creates and manages cast and crew schedules, maintains training and safety procedures, and performs administrative and production management duties. It supports the installation or remounting of productions, coordinates with internal and external departments and contractors, and helps ensure strong guest service and professional conduct.

Requirements

High school diploma or equivalent.
At least one year of production experience in theater, television, radio, motion pictures, dance, a recording studio, or visual arts.
Demonstrated ability to lead a team and work well with others, with strong organizational and time-management skills.
Strong computer skills, especially Microsoft Word, PowerPoint, and Excel.
Working knowledge of English, with excellent verbal and written communication skills.
Ability to walk and stand for long periods in extreme weather conditions.
Willingness to work a flexible schedule, including weekdays, weekends, evenings, and holidays.
Ability to multitask while maintaining a positive attitude and excellent guest service.
Ability to climb onto platforms and catwalks for venue inspections and maintenance checks.
Ability to work as a team player and communicate and coordinate with internal and external ambassadors.
Consistently practice safe work habits, including use of personal protective equipment, safe lifting, and reporting unsafe situations.
Willingness to comply with and ensure ambassadors comply with SEA grooming guidelines and employment standards.
Ability to complete required legal, company, and department training, including passing tests and certifications within established timelines.

Nice To Haves

College degree in theater or equivalent experience.
At least one year of theme park experience.
Special event, stage manager, or project management experience.

Responsibilities

Lead all aspects of daily Entertainment operations.
Create detailed cast and crew schedules and line grids for daily park operations with Assistant Supervisors.
Input, review, and approve cast and crew schedules and schedule changes in the team member management digital platform.
Follow and maintain training protocols and standard operating procedures, collaborating with the manager to update or develop them as needed.
Perform administrative duties including budget tracking, punch lists, rehearsal schedules, production archives, production calendars and timelines, presentations, creative development, production stage management, onboarding support, Kronos, Seeds, work orders, and audition support.
Maintain SEA quality and integrity for assigned Entertainment products.
Assist with installing or remounting new or changing show and performance products, communicating clearly with internal and external departments.
Work with cast and crew to maintain show integrity and address technical, safety, and cleaning needs; learn and run technical tracks as applicable.
Train, supervise, evaluate, coach, and develop cast and crew, and maintain ambassador training records.
Track and document positive and negative behaviors, conduct feedback sessions, and complete evaluations in a timely manner.
Develop and maintain safety training, inspections, and procedures for assigned venues or areas, including green tag procedures, injury reduction plans, MSDS sheets, emergency action plans, injury reports, and monthly safety inspections.
Practice safe work habits and report unsafe situations to management.
Serve as the point of contact for internal and external departments and outside contractors, including directors, choreographers, and construction companies.
Attend meetings and development classes; monitor team schedules and hours; maintain ambassador documentation, files, and calendars; respond to email; and assist guests when necessary.
Demonstrate courtesy and professionalism with ambassadors and guests.
Support creative development, pre-production, rehearsals, and Entertainment operations as needed.
Perform other duties as assigned.