Supervisor, Employer Services

Alegeus•Maitland, FL

1d•$43,800 - $74,500•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Supervisor, Employer Services, you’ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships!

Requirements

3+ years of client or third‑party administrator experience
1+ years leading teams
At least 1 year supporting large, complex employers such as multinational and Fortune 500 organizations.
Bachelor’s Degree or experience otherwise equivalent to a bachelor’s degree.

Nice To Haves

Health insurance or consumer-directed benefits experience (HRAs, HSAs, FSAs, etc.), gained through an agency, TPA, health plan, or financial institution, is highly preferred
Familiarity with project management methodologies such as Six Sigma, Lean, or PMBOK is a plus.

Responsibilities

Inspire and empower a high-performing Strategic Team, setting bold goals and championing a culture of service excellence, innovation, and measurable client impact.
Drive industry‑leading client outcomes, renewing 95%+ of national employer groups, keeping risk levels low, and proactively transforming data and trends into action.
Deliver a frictionless service experience, ensuring 95% of tickets resolve within five business days by optimizing processes, workflows, and cross-functional collaboration.
Grow exceptional talent, providing coaching, performance management, development pathways, and thoughtful staffing decisions that build a strong, scalable team.
Elevate client partnerships, leading strategic reviews, trend insights, and proactive solutions that strengthen adoption, satisfaction, and long-term retention.
Champion continuous improvement, eliminating root causes, simplifying processes, and driving scalable solutions through data-driven insights and innovative support models.