Employer Services Analyst

Alegeus•Maitland, FL

1d•$18 - $31•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Employer Services Analyst, you’ll make a meaningful impact by delivering seamless, high-quality service experiences that empower employers to confidently support their people—from onboarding through open enrollment and beyond. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

Requirements

Strong communication, problem-solving, and organizational skills with the ability to manage multiple priorities, navigate systems and processes, and deliver accurate, empathetic, and customer-focused support.
2+ years in customer service, employer services, benefits administration, operations, call center, account support, or similar roles, with experience supporting stakeholders via phone, email, or virtual channels in a service-driven environment.
Familiarity with Microsoft Office tools (Outlook, Word, Excel) and service technologies preferred.
Exposure to healthcare, financial services, or regulated environments as a plus.

Nice To Haves

Relevant professional experience required

Responsibilities

Be the trusted partner for employers and stakeholders, delivering responsive, thoughtful support across phone, email, and virtual channels that builds lasting relationships.
Drive exceptional service outcomes by managing inquiries end-to-end—resolving eligibility updates, payroll questions, funding issues, and more with accuracy and accountability.
Own and prioritize your work in a dynamic service environment, ensuring tickets are efficiently resolved while maintaining high quality and customer satisfaction.
Solve problems that matter by identifying root causes, collaborating with internal teams, and confidently navigating routine to moderately complex issues.
Empower employers through education by translating complex processes, plan details, and platform capabilities into clear, actionable guidance.
Shape continuous improvement by identifying trends, surfacing insights, and contributing to team learning, onboarding, and innovation initiatives.