Supv Elec Operations

Consumers Energy•Jackson, MI

5d•Onsite

About The Position

The Supervisor Electric Operations provides planning, direction, regulatory compliance, and oversight to ensure safe, cost-effective completion of field construction, maintenance, service, and emergency work on the company’s electric transmission and distribution facilities. The position oversees a geographical area within Consumers Energy’s territory, including electric operations and LVD deliverables and employee oversight. It is onsite at the Jackson Service Center in Jackson, Michigan; the selected candidate must live within commuting distance or be willing to relocate. A relocation package is available for those who qualify. The supervisor manages work plans, resources, budgets, projects, employee matters, regulatory and safety compliance, customer complaints, and coordination with internal departments, external customers, contractors, and union leadership. The role participates in operating reviews, problem-solving and safety initiatives, and financial and process-improvement activities. It also participates in an on-call rotation averaging 12 weeks per year, supports storm restoration averaging 20 occasions per year, responds to emergencies 24/7, and manages the company’s High Load Response process. These duties may occur outside normal business hours and are in addition to normal duties. The position operates under general supervision. Consumers Energy describes its workplace as supporting career development, growth, and stability, with an inclusive culture and compensation and benefits offerings. The position is not eligible for current or future immigration sponsorship, including H-1B or TN, and cannot hire candidates using CPT, OPT, or STEM OPT.

Requirements

Bachelor’s degree in business, a technical field, or a related field and at least two years of related electrical or leadership experience; or an associate degree in one of these fields and at least four years of related electrical or leadership experience; or a high school diploma or GED and at least six years of related electrical or leadership experience.
Knowledge of safe work practices and procedures, the Work Methods Manual, and electric distribution operations and construction.
Knowledge of the applicable sections of the Corporate Safety Manual for Electric Operations.
Technical knowledge in electric transmission, electric distribution, or electric metering, gained through technical study and/or related work experience.
Demonstrated leadership capabilities, including the ability to lead change efforts in a competitive business.
Presentation skills, including the ability to speak to groups and the public.
Proficiency in the storm process and supporting computer systems and programs, including ARCOS, OMAR/Service Suite, ADMS, OMS, and Outlook.
Supervisory skills in a diverse, equitable, and inclusive environment, including negotiation, conflict resolution, and employee development.
Ability to transfer experience and knowledge and lead line crews, engineers, and others outside the department.
Ability to negotiate with local union leadership to resolve barriers and find solutions that meet company, employee, and customer needs.
Must be within commuting distance of the Jackson, Michigan, Service Center or willing to relocate.
Must not require current or future work-visa immigration sponsorship; CPT, OPT, and STEM OPT candidates are not eligible.

Responsibilities

Plan, direct, and oversee field construction, maintenance, service, and emergency work on electric transmission and distribution facilities.
Oversee electric operations and LVD deliverables and employee activities for a geographical area.
Coordinate with internal departments and external residential, commercial, industrial, and municipal customers on work plans, resources, equipment, and materials.
Manage and resolve escalated complaints, including MPSC/CEO complaints, and respond to customer requests for information.
Inspect job sites, monitor work progress, confirm satisfactory completion, plan assignments, and prepare requisitions for operations and maintenance supplies, equipment, and materials.
Ensure projects and departmental milestones are completed within approved budgets and maintain work-plan adherence, adjusting resources as needed.
Lead Daily Operating Reviews and Cross Functional Weekly Operating Reviews, and participate in other operating reviews, rally rooms, problem-solving events, and safety and financial programs.
Oversee personnel processes, including time-sheet approval, Estimated Straight Time accounting, CDL medical program compliance, apprenticeship administration, required HSE training, policy and procedure updates, and employee callout system administration.
Request and reserve on-call and storm restoration resources; oversee personal protective equipment and tools, including acquisition, distribution, inspection, testing, and replacement.
Approve or manage third-party contract purchase orders, customer de-energizing agreements, and related operational requirements.
Supervise OM&C bargaining-unit employees; handle grievance procedures and safety or disciplinary investigations and associated disciplinary action.
Ensure employee education and adherence to applicable company safety, electric operations, regulatory, transportation, business continuity, conduct, policy, and process requirements.
Participate in the zone on-call rotation, lead company and contractor resources during storm restoration, respond to emergent events 24/7, and manage the High Load Response process in accordance with MISO Conservative Operations Guidelines.
Recommend changes and enhancements to systems and facilities operation and prepare and maintain completed-job-order and work-in-progress reports.
Use departmental processes and metrics to meet goals; maintain visual management, apply Lean tools, identify waste and cost savings, and identify automation opportunities.
Perform other duties as assigned or necessary.