Massachusetts Supervisor - Driving

SP Plus•Newton, MA

1d•Onsite

About The Position

Assist with the day-to-day management of a parking location, ensuring operations follow the location’s contractual guidelines and company policies and procedures. Help foster good client relations, maintain a professional image, and take part in programs to improve client and customer satisfaction. The role also includes assisting customers, helping maintain and repair parking equipment, completing general maintenance and cleanup, reporting accidents, safety hazards, suspected policy violations, and unusual occurrences, and substituting for other positions when necessary. The employee should know the garage and the area's major streets, landmarks, and freeways.

Requirements

High school diploma or equivalent, with at least one month of related experience or training, or an equivalent combination of education and experience.
Clear oral communication, including listening, seeking clarification, and responding to questions.
Ability to write clearly and informatively and read and interpret written information.
Positive customer-service attitude and responsiveness to requests for service and assistance.
Adaptability to changes, delays, and unexpected events in the work environment.
Sound and accurate judgment.
Valid state-issued driver's license with a current address and an acceptable driving record; must be maintained.
Ability to frequently sit, stand, walk, use hands and fingers, handle or feel objects, and talk; occasionally climb or balance, stoop, kneel, or crouch; and lift or move up to 25 pounds.
Close vision, peripheral vision, and ability to adjust focus.

Responsibilities

Assist with the day-to-day management and activities of assigned parking locations.
Help ensure parking operations comply with location-specific contractual guidelines and company policies and procedures.
Foster good client relations and promote a professional image and approach to the business.
Participate in programs to improve client and customer satisfaction.
Assist with management duties as assigned.
Courteously assist customers and respond to service requests.
Assist with maintenance and repair of parking equipment and perform general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Help clean up debris, water, oil spills, and similar messes.
Substitute for any position when necessary.
Maintain thorough knowledge of the garage and the area's major streets, landmarks, and freeways.
Complete other duties as needed.