Massachusetts Supervisor - Driving
About The Position
Assist in the day-to-day management of an assigned parking location, ensuring operations follow contractual guidelines and company policies and procedures. Help foster good client relations, promote a professional image, improve client and customer satisfaction, and support location activities and management duties. The role also includes assisting customers, maintaining and repairing parking equipment, performing general maintenance and cleanup, reporting accidents or safety and policy concerns, and substituting for other positions when necessary. The employee is expected to know the garage and nearby streets, landmarks, and freeways.
Requirements
- At least a high school diploma or equivalent.
- At least one month of related experience or training, or an equivalent combination of education and experience.
- Clear oral communication, including listening, seeking clarification, and responding to questions.
- Clear written communication and ability to read and interpret written information.
- Positive customer-service attitude and responsiveness to service requests.
- Ability to adapt to changes, delays, or unexpected events.
- Sound and accurate judgment.
- Valid state-issued driver’s license with a current address and an acceptable driving record.
- Ability to perform the essential physical functions of the job, with reasonable accommodations where applicable.
Responsibilities
- Assist in managing day-to-day activities at assigned locations and perform management duties as assigned.
- Help ensure parking operations comply with contractual guidelines and company policies and procedures.
- Participate in programs to improve client and customer satisfaction and foster good client relations.
- Courteously assist customers and promote a professional image.
- Assist with parking equipment maintenance and repair, as well as general maintenance tasks directed by the Facility Manager.
- Report known accidents, observed or suspected company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
- Assist with cleanup of debris, water, oil spills, and similar materials.
- Substitute for any position when necessary.
- Maintain thorough knowledge of the garage and the surrounding major streets, landmarks, and freeways.
- Complete other duties as needed.
Benefits
- Medical benefits
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
