Supervisor (Distribution Line Worker), Distribution Line
About The Position
National Grid is hiring a Supervisor for its Distribution Line department in Rome, NY and New Hartford, NY. The role leads and supports field personnel who maintain and operate the overhead electric distribution system, ensuring safety, reliability, and operational excellence. The supervisor oversees company and contractor crews, coordinates daily work, and ensures projects are completed safely, efficiently, on time, and within budget. The position also involves mentoring employees, driving continuous improvement, and supporting service performance and customer satisfaction. As part of a 24/7 electric operations team, the supervisor provides leadership during routine operations and emergency response events to help restore power.
Requirements
- Experience leading a team involved in field operations activities.
- Demonstrated technical proficiency in subject matter relevant to the role.
- Ability to perform off-hour coverage and make sound decisions during emergency situations.
- Associate's or technical degree in a related field and/or 5–7 years of relevant experience is preferred; equivalent combinations of education, hands-on experience, and successful completion of employer-sponsored training programs will be considered.
Nice To Haves
- Associate's or technical degree in a related field and/or 5–7 years of relevant experience.
- Ability and knowledge to develop standard operating procedures for field personnel performing overhead electric work and connections on energized distribution or transmission facilities.
- Working knowledge of information systems critical to work management, financial reporting, and performance tracking, or the ability to develop that knowledge.
- Knowledge and understanding of National Grid policies and processes, or the ability to develop that knowledge.
- Demonstrated skills in building effective, respectful working relationships.
Responsibilities
- Supervise a culturally diverse workforce through coaching, counseling, and team building to ensure tasks are carried out efficiently.
- Oversee the team's operational workload and resource use to deliver against the agreed work plan and meet planned unit and budget costs.
- Ensure supervised teams comply with safety standards, policies, and processes.
- Review, verify, and approve area purchase orders, invoices, and payroll activities.
- Perform work in compliance with company, federal, and state policies and regulatory requirements.
- Build relationships with internal and external customers and manage day-to-day relationships to understand requirements and deliver appropriate solutions within company policies and processes.
- Monitor staff performance, including sickness, discipline, and work standards, to ensure work is performed efficiently and effectively.
- Serve as the first point of contact for internal stakeholders and outside agencies, providing support and helping meet service-level agreements.
- Promote and implement best practices to achieve high productivity and low costs.
- Provide leadership during routine operations and emergency response events, including support for power restoration.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
