Supervisor Digital Health

OSF HealthCare•Normal, IL

10d•Onsite

About The Position

The Supervisor of Digital Health works with OSF OnCall clinical and nonclinical teams to increase access to health care and improve the health of vulnerable residents as they care for themselves in home and community settings. The role is responsible for the day-to-day operations and activities of Digital Health Workers (DHWs) and Digital Health Navigators (DHNs) in the assigned hub. The supervisor oversees operations within the region and serves as the main contact for senior leaders and frontline operations, ensuring alignment between community initiatives and organizational goals. The position is located in Normal, Illinois, and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. An OSF vehicle may be available for travel but is not guaranteed, as supervisors and frontline staff share vehicles. This is a salaried position with expected pay of $25.10–$29.54 per hour; actual pay is determined by experience, skills, and internal equity.

Requirements

Associate's degree.
One year of experience in a service-related position.
Obtain Community Health Worker certification within one year of hire.
Excellent interpersonal and communication skills.
Solid computer skills, including proficiency with Microsoft software.
Strong analytical and problem-solving skills, with attention to detail.
Ability to maintain professionalism with physicians, clinicians, other professionals, and community organizations.
Proficiency in community in English and by telephone, in person, and digitally.
Demonstrated ability to work independently.

Nice To Haves

Bachelor's degree.
Two years of experience in health care operations and/or experience with social work or community health work.

Responsibilities

Oversee the day-to-day operations and activities of Digital Health Workers and Digital Health Navigators in the assigned hub.
Oversee operations within the assigned region.
Serve as the main contact for senior leaders and frontline operations.
Ensure community initiatives align with organizational goals.
Work with OSF OnCall clinical and nonclinical teams to increase health care access and improve health outcomes for vulnerable residents in home and community settings.