Digital Health Care Coordinator

Altro Health

14d • $25 - $40 • Remote

About The Position

Altro is building clinical infrastructure that enables wellness businesses to offer clinical services such as blood testing, prescriptions, and peptides under clinical supervision. The Digital Health Care Coordinator supports clinical operations alongside the COO, helping ensure established workflows run smoothly and that tasks and handoffs do not fall through the cracks. This role is an additional operational resource and does not own the clinical operations function.

The coordinator follows clinical workflows for order processing, patient communication, and care coordination; monitors the daily order queue and coordinates with labs and pharmacies; handles asynchronous patient messages and phone calls; and supports coordination among clinical, fulfillment, and partner teams. The position is US-based and remote, requires morning availability in Eastern Time, and is classified as a 1099 independent contractor for approximately 30–35 hours per week. The rate is $25–$40 per hour, depending on experience.

Requirements

• Background as a medical assistant, LVN/LPN, RN, or clinical coordinator.
• At least 4 years of clinical experience, including at least 1 year at a digital health company involving asynchronous patient communication.
• Excellent written and spoken bilingual communication for communicating with US-based English- and Spanish-speaking patients and partners.
• Reliable schedule and availability during morning Eastern Time hours.
• Must be based in and work from the United States.
• Willingness to sign a BAA and complete a background check before starting.
• Prior HIPAA training or willingness to complete it before starting.
• All patient communication must remain in company systems.
• Detail-oriented, with the ability to catch issues early and document work as it happens.
• Comfort with startup growth, changing tools, and evolving processes.

Nice To Haves

• Professional Spanish fluency, spoken and written.
• Experience with EHRs, telehealth platforms, or pharmacy and laboratory portals.
• Background in functional or longevity medicine, peptides, or hormone optimization.
• Customer service experience at a high-touch consumer brand.
• Experience at a concierge clinic, digital health company, or direct-to-consumer health startup.
• Weekend availability.

Responsibilities

• Follow established clinical workflows for order processing, patient communication, and care coordination; identify and escalate deviations appropriately.
• Monitor the daily order queue, identify at-risk orders, coordinate with labs and pharmacies to maintain fulfillment, and escalate potential delays.
• Triage inbound asynchronous patient messages and phone calls and respond in a warm, clinically sound manner; determine when to answer, escalate, or involve a clinician.
• Coordinate among clinical, fulfillment, and partner teams to provide clinical clarifications and maintain clean handoffs.
• Document work as it is completed and identify issues early.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed