Supervisor, Data Center Security Operations

CyrusOne•Whitney, TX

2d•Onsite

About The Position

The Supervisor, Data Center Security Operations leads day-to-day security operations across assigned sites, functions, or data center environments. The role oversees frontline personnel, vendors, and site-based support activities while supporting operational readiness, incident response, escalation management, execution quality, and customer-sensitive delivery. It reinforces standardized processes, disciplined execution, and clear accountability, and may oversee Data Center Security Operations & Systems roles, Security Operations functions, or a combination of both to help maintain system uptime, contractual performance, and customer trust. The position supports operating priorities, site goals, performance expectations, service continuity, and readiness. It coordinates vendors and frontline resources, helps address operational issues and customer concerns, supports incident recovery and investigations follow-up, and contributes to audit readiness, compliance, risk reviews, and process improvements. It also provides day-to-day guidance and execution support to assigned personnel. The work environment is described as an office, with minimal to no work in extreme temperatures expected. Major activities include working on a PC while sitting, telephone use, driving, and standing. Physical effort is limited and may include some standing, bending, light lifting, and limited stretching and reaching.

Requirements

6–8 years of experience in security operations, physical security systems, field service, facilities support, low-voltage systems, or a related environment.
1–3 years of experience in site coordination, lead responsibilities, vendor coordination, or other formal or informal operational leadership.
Strong knowledge of onsite security operations, physical security systems support, and site execution in critical data center environments.
Ability to oversee site execution, operational readiness, vendor coordination, and standardized delivery across one or more assigned metros.
Ability to support incident response, customer escalation support, and small site projects, upgrades, or updates.
Strong communication, prioritization, and problem-solving skills in support of contractual performance and customer trust.
Strong understanding of physical security systems, low-voltage infrastructure, cabling, termination, troubleshooting practices, and related technical environments.
Bachelor’s degree in Security Management, Criminal Justice, Business, Emergency Management, Electronics, Facilities, or a related field.

Nice To Haves

Relevant certifications in security systems, electronics, low-voltage systems, project coordination, or related fields are a plus but not required.

Responsibilities

Support execution of operating priorities, site goals, and performance expectations across assigned sites, functions, or customer-sensitive environments.
Reinforce established procedures, standards, reporting rhythms, and escalation expectations to support disciplined execution and operational readiness.
Track day-to-day performance, staffing needs, scheduling gaps, local operational issues, and resource constraints, and elevate concerns through appropriate channels.
Support accurate reporting, documentation, and local visibility into service performance, readiness, execution quality, and site support needs.
Provide local visibility into vendor support needs, material usage, and operating constraints to support leadership decision-making and cost discipline.
Help maintain consistent operating discipline across assigned teams, vendors, and site-based support activities.
Support implementation of new operating procedures, site initiatives, and process improvements to strengthen execution consistency and readiness.
Lead day-to-day security operations execution across assigned sites, functions, or data center environments.
Oversee frontline activities to ensure safe, secure, reliable, and standardized operational delivery.
Support site readiness, service continuity, and execution quality through clear priorities, follow-through, and operational coordination.
Help resolve day-to-day operational issues and remove barriers that may affect performance, continuity, or customer confidence.
Reinforce disciplined execution across routine operations, support activities, and customer-sensitive work.
Support incident response, escalation management, and operational recovery across assigned sites or functions in accordance with established procedures.
Serve as a first-line leadership resource during operational disruptions, security incidents, outages, or customer-impacting events.
Ensure timely escalation, accurate updates, and clear follow-through during incidents requiring coordinated response.
Support issue triage, RCA follow-up, and corrective action tracking through disciplined communication and execution.
Reinforce escalation discipline and incident documentation to support readiness, recovery, and customer trust.
Support after-hours or on-call response needs as required for incidents, outages, or customer-impacting events.
Coordinate with emergency services, contractors, or external partners as needed during incident response and recovery activities.
Support oversight of vendor and site-based support performance to ensure work is delivered in alignment with service expectations and site needs.
Coordinate day-to-day vendor activities, follow-up actions, and issue resolution to support execution continuity.
Monitor service quality, responsiveness, and adherence to defined expectations and escalate concerns as needed.
Help reinforce accountability, communication, and disciplined execution across contracted support activities.
Support small local projects, upgrades, and updates through vendor coordination and operational follow-through.
Support vendor coordination for local security-related projects, retrofits, repairs, or operational updates to ensure safe and timely execution.
Support customer-sensitive delivery through reliable execution, clear communication, and disciplined follow-through.
Reinforce adherence to site procedures, operational controls, reporting requirements, and documentation standards.
Support audit readiness, local compliance expectations, and contract-sensitive operational performance.
Help address customer issues, operational concerns, and escalation needs through timely coordination and communication.
Maintain visibility into local risks, recurring issues, and readiness gaps, and elevate them through appropriate channels.
Support recurring site risk reviews, audit activities, and control checks to help identify gaps and reinforce operational readiness.
Reinforce emergency response and business continuity procedures through day-to-day readiness support and disciplined follow-through.
Provide day-to-day guidance, task coordination, and execution support for frontline personnel and site-based support resources.
Support onboarding, procedural reinforcement, training completion, and day-to-day readiness for assigned teams.
Provide coaching, day-to-day feedback, and input on employee performance, readiness, and development needs through ongoing operational oversight.
Help identify staffing needs, scheduling gaps, performance issues, and support requirements through day-to-day leadership.
Reinforce a culture of professionalism, standardized execution, clear escalation, accountability, and customer-focused delivery.