Supervisor, Data Center Security Operations

CyrusOne Management Services•Whitney, TX

11h•Onsite

About The Position

The Supervisor, Data Center Security Operations leads day-to-day security operations across assigned sites, functions, or data center environments. The role oversees frontline personnel, vendors, and site-based support activities while supporting operational readiness, incident response, escalation management, execution quality, and customer-sensitive delivery. It reinforces standardized processes, disciplined execution, and clear accountability, and may oversee Data Center Security Operations & Systems roles, Security Operations functions, or both. The position helps maintain system uptime, contractual performance, and customer trust. The supervisor supports operating priorities and performance expectations; leads security operations delivery; supports incident response and recovery; coordinates vendors and contracted support; reinforces customer, risk, and compliance requirements; and provides day-to-day guidance to frontline teams. The role may require after-hours or on-call response for incidents, outages, or customer-impacting events. The work environment is an office, with minimal to no expected work in extreme temperatures. Major activities include working on a PC while sitting, telephone use, driving, and standing. Physical effort is limited and may include some standing, bending, light lifting, and limited stretching and reaching.

Requirements

6–8 years of experience in security operations, physical security systems, field service, facilities support, low-voltage systems, or a related environment.
1–3 years of experience in site coordination, lead responsibilities, vendor coordination, or other formal or informal operational leadership.
Strong knowledge of onsite security operations, physical security systems support, and site execution in critical data center environments.
Ability to oversee site execution, operational readiness, vendor coordination, and standardized delivery across one or more assigned metros.
Ability to support incident response, customer escalation support, and small site projects, upgrades, or updates.
Strong communication, prioritization, and problem-solving skills in support of contractual performance and customer trust.
Strong understanding of physical security systems, low-voltage infrastructure, cabling, termination, troubleshooting practices, and related technical environments.
Bachelor’s degree in Security Management, Criminal Justice, Business, Emergency Management, Electronics, Facilities, or a related field.

Nice To Haves

Relevant certifications in security systems, electronics, low-voltage systems, project coordination, or related fields are a plus but not required.

Responsibilities

Support execution of operating priorities, site goals, and performance expectations across assigned sites, functions, or customer-sensitive environments.
Reinforce established procedures, standards, reporting rhythms, and escalation expectations.
Track day-to-day performance, staffing needs, scheduling gaps, operational issues, and resource constraints, and elevate concerns through appropriate channels.
Support accurate reporting and documentation and provide local visibility into service performance, readiness, execution quality, and site support needs.
Provide visibility into vendor support needs, material usage, and operating constraints to support leadership decisions and cost discipline.
Help maintain consistent operating discipline across assigned teams, vendors, and site-based support activities.
Support implementation of operating procedures, site initiatives, and process improvements.
Lead day-to-day security operations execution across assigned sites, functions, or data center environments.
Oversee frontline activities to support safe, secure, reliable, standardized operations.
Support site readiness, service continuity, and execution quality through clear priorities, follow-through, and coordination.
Help resolve operational issues and remove barriers affecting performance, continuity, or customer confidence.
Support incident response, escalation management, and operational recovery in accordance with established procedures.
Serve as a first-line leadership resource during operational disruptions, security incidents, outages, or customer-impacting events.
Ensure timely escalation, accurate updates, and clear follow-through during incidents requiring coordinated response.
Support issue triage, root-cause analysis follow-up, and corrective-action tracking.
Support after-hours or on-call response needs as required for incidents, outages, or customer-impacting events.
Coordinate with emergency services, contractors, or external partners during incident response and recovery as needed.
Support oversight of vendor and site-based support performance in alignment with service expectations and site needs.
Coordinate day-to-day vendor activities, follow-up actions, and issue resolution.
Monitor service quality, responsiveness, and adherence to expectations, escalating concerns as needed.
Support local projects, upgrades, retrofits, repairs, and operational updates through vendor coordination and operational follow-through.
Support customer-sensitive delivery through reliable execution, clear communication, and disciplined follow-through.
Reinforce adherence to site procedures, operational controls, reporting requirements, and documentation standards.
Support audit readiness, local compliance expectations, and contract-sensitive operational performance.
Help address customer issues, operational concerns, and escalation needs through timely coordination and communication.
Maintain visibility into local risks, recurring issues, and readiness gaps, and elevate them through appropriate channels.
Support recurring site risk reviews, audit activities, and control checks.
Reinforce emergency response and business continuity procedures through day-to-day readiness support.
Provide day-to-day guidance, task coordination, and execution support for frontline personnel and site-based support resources.
Support onboarding, procedural reinforcement, training completion, and day-to-day readiness for assigned teams.
Provide coaching, day-to-day feedback, and input on employee performance, readiness, and development needs.
Help identify staffing needs, scheduling gaps, performance issues, and support requirements.
Reinforce professionalism, standardized execution, clear escalation, accountability, and customer-focused delivery.