Supervisor, Customs & Logistics

Epson America, Inc. • Los Alamitos, CA

13d • $103,854 - $117,318 • Hybrid

About The Position

The Supervisor, Customs & Logistics supervises the Customs & Logistics team and day-to-day import and export activities. The role ensures compliance with U.S. Customs and other applicable trade regulations while meeting KPIs for carrier services, Customs processes, and logistics operations. The position is based at Epson America's headquarters in Los Alamitos, California, with an opportunity for a hybrid schedule.

The supervisor oversees Customs compliance and logistics operations, import and export systems, shipment clearance, export documentation, sanctioned-party screening, Import Security Filing, audits, Customs Trade Partnership Against Terrorism program administration, freight invoices and payments, logistics contracts, and monthly logistics cost reporting. The role also manages personnel and vendor relationships, contributes to budgeting and operating plans, and develops departmental standards and procedures.

Requirements

• 5–8 years of progressively responsible experience in Customs, international trade compliance, import/export operations, logistics, or a related field.
• Bachelor’s degree (B.A. or B.S.), or an equivalent combination of education and relevant professional experience.
• Active U.S. Customs Broker License issued by U.S. Customs and Border Protection.
• Demonstrated knowledge of U.S. Customs regulations and import/export compliance requirements, with the ability to apply them to day-to-day business operations.
• Experience supervising import/export and Customs-related activities, including directing, coaching, and developing team members.
• Experience identifying and mitigating Customs and trade compliance risks and maintaining effective internal compliance controls.
• Strong analytical and problem-solving skills, including the ability to evaluate complex compliance or logistics issues and recommend solutions.
• Strong communication and relationship-management skills, including the ability to collaborate with internal stakeholders, Customs brokers, carriers, vendors, and other external partners.

Responsibilities

• Supervise daily Customs compliance and logistics activities.
• Maintain the company's low-risk importer status by ensuring adequate Customs compliance controls are in place.
• Ensure timely clearance of import shipments and timely export invoices for drop shipments.
• Recommend improvements and communicate findings to internal customers to improve compliance and prevent supply chain delays.
• Enhance and maintain import/export systems.
• Supervise daily Sanctioned Party List activities and the release of export blocks.
• Supervise Import Security Filing submissions with U.S. Customs.
• Administer pre-auditing and processing of wire payments and freight invoices for import-related activities.
• Supervise monthly audits of broker clearance of Canada exports to ensure compliance with export regulations.
• Participate in audits of compliance processes to ensure compliance with Customs and Border Protection regulations.
• Supervise administration of the Customs Trade Partnership Against Terrorism program, including periodic supply-chain audits and reviews of business processes against program criteria.
• Escalate relevant Customs or logistics service issues as appropriate.
• Audit global air and ocean contracts to verify agreed terms and conditions, and follow up with Seiko Epson Corporation when amendments are needed.
• Prepare and analyze monthly logistics cost reports in collaboration with Finance and provide them to management.
• Hire, motivate, evaluate, and develop group or department personnel.
• Coach and mentor team members, and advise management on personnel and other issues requiring escalation.
• Build strong relationships with peers and senior managers to support company goals and objectives.
• Manage vendor relationships for specific products or services, including price and product considerations.
• Maintain professional relationships with peers at other corporations and outside organizations.
• Operate within budget constraints and participate in developing annual budget forecasts and updating and reconciling operating and budget plans.
• Develop and maintain written departmental standards and procedures.
• Contribute directly to tactical and annual operating plans, defining group goals and objectives.

Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage eligibility on the start date.
• Paid time off, including sick time, vacation, and holidays.
• Company-paid life insurance and short- and long-term disability programs.
• 401(k) plan with company matching.
• Educational reimbursement.
• Employee assistance program (EAP).
• Adoption assistance.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager