SUPERVISOR - COMMERCIAL

Ace Parking • Portland, OR

2d • $21 - $22

About The Position

The Supervisor assists the management team in overseeing workers who perform a variety of tasks to keep a client facility in top shape. The role supervises parking attendants, supports daily operations, and helps ensure the facility is clean, safe, well-maintained, and provides excellent customer service. The position also promotes teamwork, inclusion, professionalism, accountability, and respect among staff.

Requirements

• High school diploma or GED.
• 1 year of supervisory experience.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items weighing up to 50 lbs.

Responsibilities

• Supervise parking attendants and ensure duties are completed according to company standards.
• Assist with implementing work schedules and assignments.
• Oversee daily cash-handling procedures and submit accurate collection reports.
• Hold team members accountable, provide regular performance feedback, and conduct performance evaluations.
• Promote professionalism, accountability, and exceptional customer service.
• Maintain the cleanliness and appearance of the parking area.
• Contribute to the development and implementation of parking policies and procedures.
• Meet or exceed established performance targets.
• Order and maintain necessary materials and equipment.
• Ensure customer-facing signage and markings are visible and clear.
• Train and motivate staff to provide excellent service, assist with parking, handle customer issues, and maintain a clean and safe facility.
• Address customer inquiries and complaints promptly and professionally.
• Ensure guests receive exceptional service and address their concerns or complaints effectively.
• Inspect parking facilities regularly to ensure they are clean, safe, and well-maintained.
• Seek ways to improve service quality and efficiency.
• Update upper management on operational challenges.
• Foster clear communication within the team and with other departments.
• Train workers on safety regulations, equipment usage, and job duties.
• Promote teamwork, inclusion, and respect among staff.

Benefits

• Medical, dental, vision, and life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401(k).
• Vacation and sick time for full-time and part-time employees.
• Holiday benefits for full-time and part-time employees.
• Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED