Supervisor - Commercial

Ace Careers Website•Santa Clara, CA

10d

About The Position

The Supervisor - Commercial assists the management team in overseeing workers who perform a variety of tasks to keep the client’s facility in top shape. The supervisor helps manage parking attendants, operations, customer service, facility appearance, and team performance while supporting company standards and values.

Requirements

High school diploma or GED.
At least 1 year of supervisory experience.
Excellent communication and interpersonal abilities.
Physical ability to lift items weighing up to 50 pounds.

Responsibilities

Supervise parking attendants and ensure duties are completed according to company standards.
Assist with implementing work schedules and assignments.
Oversee daily cash handling procedures and submit accurate collection reports.
Hold team members accountable, provide regular performance feedback, and conduct performance evaluations.
Promote professionalism, accountability, and exceptional customer service among the team.
Maintain the cleanliness and appearance of the parking area.
Contribute to developing and implementing parking policies and procedures.
Meet or exceed established performance targets.
Order and maintain necessary materials and equipment.
Ensure signage and markings are visible and clear for customers.
Train and motivate staff to deliver excellent customer service, assist with parking, handle customer issues, and maintain a clean and safe facility.
Address customer inquiries and complaints promptly and professionally.
Ensure guests receive exceptional service and resolve their concerns or complaints promptly and effectively.
Inspect parking areas regularly to ensure they are clean, safe, and well-maintained.
Seek ways to improve service quality and efficiency.
Regularly update upper management on operational challenges.
Foster clear, open communication within the team and with other departments.
Train workers on safety regulations, equipment usage, and job duties.
Promote teamwork, inclusion, and respect among staff.