SUPERVISOR - COMMERCIAL

Ace Parking•Santa Clara, CA

10d•$28 - $30

About The Position

The Supervisor - Commercial assists the management team in overseeing workers who perform a variety of tasks to keep the client’s facility in top shape. The role supervises parking attendants, supports daily parking operations, and promotes the company’s core values, professionalism, accountability, teamwork, and exceptional customer service. The supervisor helps implement work schedules and assignments, oversees cash handling and collection reporting, maintains the cleanliness and appearance of the parking area, contributes to park policies and procedures, and ensures established performance targets are met. The position also involves maintaining supplies and equipment, checking signage and markings, inspecting facilities for cleanliness and safety, resolving guest concerns, training and motivating staff, and communicating operational challenges to upper management.

Requirements

High school diploma or GED.
At least 1 year of supervisory experience.
Excellent communication and interpersonal abilities.
Physical ability to lift items weighing up to 50 pounds.

Responsibilities

Supervise parking attendants and ensure duties are completed according to company standards.
Assist with implementing work schedules and assignments.
Oversee daily cash handling procedures and submit accurate collection reports.
Hold team members accountable and provide regular performance feedback and evaluations.
Promote professionalism, accountability, and excellent customer service among the team.
Ensure the cleanliness and appearance of the parking area.
Contribute to developing and implementing park policies and procedures.
Meet or exceed established performance targets.
Order and maintain necessary materials and equipment.
Ensure signage and markings are visible and clear for customers.
Train and motivate staff to provide excellent customer service, assist with parking, handle customer issues, and maintain a clean and safe facility.
Address customer inquiries and complaints promptly and professionally.
Ensure guests receive exceptional service and address their concerns or complaints promptly and effectively.
Inspect parks regularly to ensure they are clean, safe, and well-maintained.
Seek ways to improve service quality and efficiency.
Regularly update upper management on operational challenges.
Foster clear communication within the team and with other departments.
Train workers on safety regulations, equipment usage, and job duties.
Promote teamwork, inclusion, and respect among staff.