SUPERVISOR - COMMERCIAL MAINTENANCE

Ace Parking•Royal Oak, MI

About The Position

The Supervisor - Commercial Maintenance assists the management team in overseeing workers who perform tasks to keep a client’s facility in top condition. The role supervises parking attendants, supports daily parking operations, and helps ensure the team meets performance goals while delivering excellent service to visitors. Responsibilities also include maintaining the cleanliness, safety, and appearance of the parking area and promoting the company’s values of accountability, profitability, exceptional service, communication, and teamwork.

Requirements

High school diploma or GED.
One year of supervisory experience.
Excellent communication and interpersonal abilities.
Physical ability to lift items weighing 50 pounds.

Responsibilities

Supervise parking attendants and ensure duties are completed according to company standards.
Assist with implementing work schedules and assignments.
Oversee daily cash-handling procedures and submit accurate collection reports.
Hold team members accountable, provide regular performance feedback, and conduct performance evaluations.
Promote professionalism, accountability, and exceptional customer service.
Maintain accountability for the cleanliness and appearance of the parking area.
Contribute to developing and implementing parking policies and procedures.
Meet or exceed established performance targets.
Order and maintain necessary materials and equipment.
Ensure signage and markings are visible and clear to customers.
Train and motivate staff to provide excellent customer service, assist with parking, handle customer issues, and maintain a clean and safe facility.
Address customer inquiries and complaints promptly and professionally.
Address guest concerns or complaints promptly and effectively.
Inspect parking facilities regularly to ensure they are clean, safe, and well-maintained.
Seek ways to improve service quality and efficiency.
Update upper management on operational challenges.
Foster clear communication within the team and with other departments.
Train workers on safety regulations, equipment usage, and job duties.
Promote teamwork, inclusion, and respect among staff.