Supervisor - Commercial

Ace Careers Website • Portland, OR

1d

About The Position

The Supervisor assists the management team in overseeing workers responsible for keeping the client’s facility in top shape. The role supervises parking attendants and supports daily operations, team performance, customer service, facility cleanliness and safety, and adherence to company standards and procedures.

The supervisor helps implement schedules and assignments; oversees cash handling and collection reports; provides performance feedback and evaluations; orders and maintains supplies and equipment; trains staff on safety, equipment use, and job duties; and communicates operational challenges to upper management. The role also promotes professionalism, accountability, teamwork, inclusion, and respect while working to meet performance targets and improve service quality and efficiency.

Requirements

• High school diploma or GED.
• 1 year of supervisory experience.
• Excellent communication and interpersonal abilities.
• Physical ability to lift items weighing up to 50 lbs.

Responsibilities

• Supervise parking attendants and ensure duties are completed according to company standards.
• Assist with implementing work schedules and assignments.
• Oversee daily cash handling procedures and submit accurate reports of collections.
• Hold team members accountable, provide regular performance feedback, and conduct performance evaluations.
• Promote professionalism, accountability, and exceptional customer service among the team.
• Maintain the cleanliness and appearance of the parking area.
• Contribute to the development and implementation of park policies and procedures.
• Meet or exceed established performance targets.
• Order and maintain necessary materials and equipment.
• Ensure signage and markings are visible and clear for customers.
• Train and motivate staff to provide excellent customer service, assist with parking, handle customer issues, and maintain a clean and safe facility.
• Address customer inquiries and complaints promptly and professionally, and resolve guest concerns effectively.
• Inspect parks regularly to ensure they are clean, safe, and well-maintained.
• Seek ways to improve service quality and efficiency.
• Regularly update upper management on operational challenges.
• Foster clear and open communication within the team and with other departments.
• Provide workers with training on safety regulations, equipment usage, and job duties.
• Promote teamwork, inclusion, and respect among staff.

Benefits

• Medical, dental, vision, and life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401(k).
• Vacation and sick leave for full-time and part-time employees.
• Holiday benefits for full-time and part-time employees.
• Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED