Supervisor Clinical Services-RN Primary Care

Allina Health • Saint Paul, MN

21h • $46 - $64 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. Its mission is to provide exceptional care by preventing illness, restoring health, and providing comfort. The organization emphasizes whole-person care, employee well-being, and career development.

The Supervisor Clinical Services-RN Primary Care supervises patient care and clinical operations and partners with site leadership to support clinical quality. The position participates in planning, implementing, coordinating, and evaluating patient care activities, staff education, and management activities. It is a 1.0 FTE role working 80 hours per two-week pay period, with an eight-hour day shift and no weekend rotation.

Requirements

• Associate degree in Nursing or a related field.
• At least 3 years of hospital or clinic Registered Nurse experience.
• Demonstrated leadership experience.
• Licensed Registered Nurse through the Minnesota Board of Nursing if working in Minnesota, required upon hire.
• Licensed Registered Nurse through the Wisconsin Department of Safety and Professional Services if working in Wisconsin, required upon hire.
• Meet at least one BLS requirement: current certification from the American Heart Association, current certification from the American Red Cross, or Allina in-house BLS training within 30 days of hire.

Nice To Haves

• Bachelor's degree in Nursing or a related field.
• At least 2 years of hospital or clinic Registered Nurse experience (as stated with the preferred bachelor's qualification).
• Project and initiative experience.
• At least 2 years of supervisory experience.

Responsibilities

• Coordinate daily operations and staff.
• Supervise patient care delivery and ensure staff work within their scope of practice.
• Participate in daily huddles to ensure nursing and clinical staff have the equipment, tools, and resources needed for patient care and clinical objectives.
• Hire, manage, lead, and engage staff to support patient care and clinical objectives.
• Ensure effective orientation and clinical training so staff can work at the top of their licensure or certification.
• Build and retain engaged staff using employee engagement data, tools, and methods.
• Support and manage staff volumes.
• Participate in development and management of the clinical operations budget and capital requests.
• May manage a remote workforce.
• Partner with site leadership to develop, implement, and evaluate patient care delivery processes.
• Use patient experience and feedback to inform improvements and provide immediate recovery when needed.
• Empower staff to resolve patient complaints and concerns and foster a culture of service recovery.
• Support quality goals by identifying and removing barriers, communicating changes, and ensuring staff training and development.
• Ensure compliance with regulatory and safety requirements, protect the integrity and confidentiality of patient information and data, and maintain a safe environment for staff and patients.
• Partner with the safety lead to conduct or observe drills, evaluate staff preparedness, and address gaps proactively.
• Use process improvement methodologies to drive clinical outcomes.
• Foster continuous process improvement by empowering staff to identify issues and develop solutions.
• Participate in or lead system-wide initiatives using change management and performance management methodologies.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree