Supervisor Clinical Services-RN

Allina Health • Eagan, MN

3d • $46 - $64 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Supervisor Clinical Services-RN supervises patient care and clinical operations and partners with site leadership to support exceptional clinical quality. The position participates in planning, implementing, coordinating, and evaluating patient care activities, staff education, and management activities.

The role coordinates daily operations and staff; supports patient experience, clinical quality, and safety; and promotes continuous process improvement. It is a 1.0 FTE position with 8-hour day shifts, 40 hours per week, and no weekend rotation. The position is based at 1110 Yankee Doodle Road, Eagan, Minnesota.

Requirements

• Associate degree in Nursing or a related field.
• At least 3 years of hospital or clinic Registered Nurse experience.
• Demonstrated leadership experience.
• Minnesota Registered Nurse license through the MN Board of Nursing, required upon hire if working in Minnesota.
• Wisconsin Registered Nurse license through the WI Department of Safety and Professional Services, required upon hire if working in Wisconsin.
• Meet at least one BLS requirement: current certification from the American Heart Association; current certification from the American Red Cross; or Allina in-house BLS training within 30 days of hire.

Nice To Haves

• Bachelor's degree in Nursing or a related field with at least 2 years of hospital or clinic Registered Nurse experience.
• Project and initiative experience.
• At least 2 years of supervisory experience.

Responsibilities

• Coordinate daily operations and staff.
• Supervise patient care delivery and ensure staff work within their scope of practice.
• Participate in daily huddles to ensure nursing and clinical staff have the equipment, tools, and resources needed for patient care and clinical objectives.
• Hire, manage, lead, and engage staff to support patient care and clinical objectives.
• Ensure effective staff orientation and clinical training so staff can work at the top of their licensure or certification.
• Build and retain engaged staff using employee engagement data, tools, and methods.
• Support and manage staff volumes.
• Participate in developing and managing the clinical operations budget and capital requests.
• May manage a remote workforce.
• Partner with site leadership to develop, implement, and evaluate patient care delivery processes.
• Use patient experience and feedback to inform improvements and provide immediate service recovery as needed.
• Empower staff to resolve patient complaints and concerns and foster a culture of service recovery.
• Support quality goals by identifying and removing barriers, communicating changes, and ensuring staff training and development.
• Ensure compliance with regulatory and safety requirements, protect the integrity and confidentiality of patient information and data, and maintain a safe environment for staff and patients.
• Partner with the safety lead to conduct or observe drills, evaluate staff preparedness, and proactively address gaps.
• Use process improvement methodologies to drive clinical outcomes.
• Foster continuous process improvement by empowering staff to identify issues and develop solutions.
• Participate in or lead system-wide initiatives using change management and performance management methodologies.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree