Clinical Operations Coordinator RN - Primary Care
About The Position
The Clinical Operations Coordinator, RN supervises daily clinical operations at practice sites, supervises clinical support staff, coordinates clinical staff and provider schedules, and performs service recovery as needed. This role serves as the local clinical lead and subject matter expert, ensuring that staff knowledge, competence, and processes align with evidence-based, high-quality patient care. Under the clinical direction of the Director, Clinical Practice and the administrative direction of the Clinical/Practice Administrator, the coordinator participates in planning, leading, and organizing activities related to quality patient care. Direct clinical patient care accounts for less than 20% of the role. The coordinator may oversee multiple sites or departments within RMG.
Requirements
- Current state licensure or certification from an accepted accrediting institution in a clinical field.
- BSN, or completion of the degree within two years of hire.
- Licensed registered nurse.
- Minimum of five years of clinical experience.
- Basic Life Support certification from an American Heart Association-accredited source.
- Effective communication and interpersonal skills.
Nice To Haves
- Two years of experience in an ambulatory clinic practice setting.
- Supervisory experience.
Responsibilities
- Supervise and direct clinical support staff, including managing workload distribution and task prioritization.
- Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
- Oversee day-to-day clinical office operations within budget guidelines.
- Assist in managing provider schedule templates and optimizing patient care hours to enhance productivity.
- Schedule staff and allocate resources across operating hours to maximize patient access and satisfaction, provider and staff productivity, efficiency, cost savings, and operational effectiveness.
- Communicate with staff about clinical workflow, quality, and productivity, and receive and provide feedback.
- Ensure service excellence and perform service recovery when necessary.
- Manage medical-surgical supplies within budget.
- Ensure site staff collect and enter data accurately through training and compliance monitoring, and facilitate the flow of information to and from central administrative offices.
- Conduct regular office staff meetings in coordination with practice leadership.
- Attend and actively participate in leadership meetings.
- Maintain patient dignity and confidentiality.
- Review and approve automated time reports for accuracy.
- Develop tools to support staff and improve efficiency.
- Provide input into staff performance reviews; may participate with the manager in conducting reviews and provide one-to-one coaching and mentoring as needed.
- Monitor daily transaction activity for compliance with procedures.
- Resolve complex or critical situations involving patients, staff, and customers, consulting with the manager as needed.
- Implement and maintain new policies and procedures established by RMG or department leadership.
- Complete other duties as assigned.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- A wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
