Care Coordinator-Primary Care

Mental Health Services•Springfield, OH

About The Position

The Care Coordinator works collaboratively with primary care providers and behavioral health staff to coordinate care for consumers. The role provides outreach and engagement, coordinates external services—including other health care providers—and helps remove barriers related to social determinants of health. The Care Coordinator implements chronic disease care management for the population served in ways that are medically appropriate, cost effective, culturally competent, and individualized. The position is Monday through Friday, first shift, 40 hours per week, with no holidays or weekends. MHS provides CPR/First Aid and NVCI (CPI Blue) training to new staff, as well as ongoing education and on-the-job training. Candidates must complete an Ohio BCI check; an FBI check is required for those who have lived in Ohio for less than five years or who will work with children. A five-panel drug screen and two-step TB test (or proof of prior TB testing) are also required upon a conditional offer of employment.

Requirements

High school diploma or equivalent.
Valid driver’s license and automobile insurance coverage.
3–5 years of experience in healthcare administration, registration, or office support is preferred.
Complete an Ohio BCI check; an FBI check is required if the candidate has lived in Ohio for less than five years or will work with children.
Complete a five-panel drug screen and two-step TB test, or provide proof of prior TB testing, upon conditional offer of employment.

Nice To Haves

Associate’s degree in a related field.
3–5 years of experience in healthcare administration, registration, or office support.
NVCI, CPR (BLS), and First Aid certifications; MHS provides these trainings to new staff.

Responsibilities

Collaborate in overseeing that participants’ physical health needs are met.
Refer patients to a primary care provider when needed.
Coordinate care with all internal and external providers.
Provide individual patient and family education and self-management support tailored to language, cognitive abilities, literacy, learning style, cultural norms, patient preference, readiness for change, and available resources.
Identify barriers when treatment goals are not met or important appointments are missed.
Identify patients who are overdue for visits, labs, and referrals.
Support quality measures.
Liaise with insurance companies on behalf of patients.
Participate in regular team meetings, staff meetings, and quality improvement projects.
Follow up with assigned patients on labs, tests, and consults to ensure the work is completed.