Clinical Operations Coordinator RN - Primary Care

Northwestern Memorial Healthcare • Wheaton, IL

10d

About The Position

The Clinical Operations Coordinator, RN reflects Northwestern Medicine’s mission, vision, and values and complies with its ethics, compliance, policies, procedures, and applicable regulatory and accreditation standards. The role supervises daily clinical operations at practice sites and clinical support staff, coordinates clinical staff and provider schedules, and provides service recovery as needed. As the local clinical lead and subject matter expert, the coordinator ensures staff knowledge, competence, and processes support evidence-based, high-quality patient care. Under the clinical direction of the Director, Clinical Practice and administrative direction of the Clinical/Practice Administrator, the coordinator plans, leads, and organizes activities related to quality patient care. Direct patient care makes up less than 20% of the role. The coordinator may oversee multiple sites or departments within RMG.

Requirements

• Current state licensure or certification from an accepted accrediting institution in a clinical field.
• Licensed registered nurse.
• BSN or completion of the degree within two years of hire.
• At least five years of clinical experience.
• Basic Life Support certification from an American Heart Association-accredited source.
• Effective communication and interpersonal skills.

Nice To Haves

• Two years of experience in an ambulatory clinic practice setting.
• Supervisory experience.

Responsibilities

• Supervise and direct clinical support staff, distributing and prioritizing workloads.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals; provide input into reviews and coaching or mentoring as needed.
• Oversee daily clinical office operations within budget guidelines.
• Assist with provider schedule templates and optimize patient care hours and productivity.
• Schedule staff and allocate resources across operating hours to support patient access and satisfaction, provider and staff productivity, cost savings, and operational efficiency.
• Communicate with staff about clinical workflow, quality, and productivity, and receive and provide feedback.
• Ensure service excellence and perform service recovery when necessary.
• Manage medical-surgical supplies within budget.
• Ensure accurate data collection and entry by site staff through training and compliance monitoring, and facilitate information flow to and from central administrative offices.
• Conduct regular office staff meetings in coordination with practice leadership and actively participate in leadership meetings.
• Maintain patient dignity and confidentiality.
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and improve efficiency.
• Monitor daily transaction activity for compliance with procedures.
• Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
• Implement and maintain policies and procedures created by RMG or department leadership.
• Complete other duties as assigned.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level