Supervisor Clinical Nursing / BH Crisis Assessment Center

Children's Nebraska•Omaha, NE

3d•Onsite

About The Position

The Supervisor Clinical Nursing leads and coordinates the daily clinical operations of the Behavioral Health Crisis Assessment Center and supervises nursing personnel. The role ensures efficient patient flow and quality care, supports staffing and resource needs, and holds staff accountable to patient-care, organizational, and regulatory standards. The supervisor interprets policies and procedures for staff and patients/families and helps maintain a safe, therapeutic environment and effective working relationships. The supervisor provides day-to-day people leadership, including hiring and selection input, onboarding, scheduling, coaching, performance feedback, evaluation, staff development, and recognition. The role collaborates with the leadership team and healthcare professionals to address staffing and patient-care needs, resolve concerns, support quality improvement, and promote a patient- and family-focused environment. The position is scheduled for nights, any three shifts Monday through Thursday, for 36 hours. A bachelor’s degree in nursing and at least two years of nursing experience, including one year in pediatric nursing, are required. Previous supervisory or lead experience is preferred. Required credentials include RN licensure and Basic Life Support certification upon hire; applicable specialty certifications are required according to the stated unit-specific timelines and exceptions.

Requirements

Bachelor’s degree in nursing from an accredited college or university.
At least 2 years of nursing experience, including at least 1 year of pediatric nursing experience.
Ability to perform varied duties and shift between tasks without loss of efficiency or composure.
Ability to perform under stressful conditions and prioritize multiple requests.
RN state or compact-state licensure upon hire.
Basic Life Support certification from the American Heart Association upon hire.
Current, valid Pediatric Advanced Life Support certification within 180 days, except where not required for BHWC.
Current, valid Advanced Cardiac Life Support certification within 180 days for ED, CARES, and CCU positions.
Current Neonatal Resuscitation certification upon hire for NICU positions.

Nice To Haves

Previous supervisory or lead experience.

Responsibilities

Lead and supervise daily clinical operations, including managing patient flow and coordinating admissions, discharges, transfers, and responses to unforeseen events.
Adjust patient assignments as needed and ensure assignments follow the Nebraska State Nurse Practice Act and reflect available staff knowledge and skills.
Problem-solve to maintain patient flow, quality care, appropriate resource use, and communication across healthcare teams and departments.
Maintain accurate daily staffing sheets, electronic staffing records, and assignment sheets.
Follow up with staff floating to other areas and support staff floating into the unit, including introducing them to the team and assigning a buddy.
Collaborate with the AC and other unit leaders to address staffing challenges and take accountability for staffing decisions affecting the unit.
Ensure staff have the supplies, equipment, information, and resources needed to provide safe, quality care.
Provide training on skills and industry changes, remain current in clinical skills, serve as a clinical expert, and contribute to planning for nursing needs and resources.
Supervise nursing staff, including recruitment, hiring, merit recommendations, promotions, transfers, scheduling, disciplinary actions, performance evaluations, orientation, and development.
Support staff retention, evaluate candidates using targeted selection processes, provide feedback to the manager, and oversee onboarding.
Meet bi-weekly with new staff and preceptors to assess and coach progress, gather and deliver feedback, and ensure education and competency requirements are met.
Provide substantive feedback, coaching, direction, performance feedback, and recognition to staff; collaborate with leadership on formal performance improvement counseling when needed.
Role-model clinical practices, understand staff strengths and training needs, and escalate matters beyond the role’s authority to the department manager.
Promote a patient- and family-focused environment, evaluate care, provide clinical problem-solving, and support customer satisfaction and regulatory compliance.
Maintain trust, fairness, consistency, and confidentiality; listen and seek clarification through rounding, identify issues, and develop solutions within the role’s accountability.
Represent direct reports’ needs to leadership and communicate proactively, effectively, and in writing and follow up on issues.
Make clinical assignment changes based on patient needs and staff competencies, promote a safe therapeutic environment, and respond promptly to patient, family, and staff concerns.
Use clinical knowledge to coach staff and pursue continued learning in the clinical specialty.
Collaborate with the healthcare team to monitor patient outcomes and manage beds and patient placement according to clinical needs.
Implement area-specific policies and practice guidelines in accordance with organizational and regulatory standards.
Hold self and others accountable for quality improvement; complete audits, identify and participate in quality-improvement projects, and support evidence-based protocols.
Educate staff, monitor compliance, elevate non-compliance issues, collect data on product trials, and provide education on new product implementation.
Manage conflict and customer-service issues, use service-recovery strategies, round on patients and families daily, and proactively address or prevent service concerns.
Assist with investigations of variance reports or customer-service issues at the manager’s direction and identify interdepartmental issues affecting safe, accurate, timely care and resource use.
Attend unit Area Action Council meetings regularly and support other Clinical Nurse Supervisors.
Maintain regular attendance and perform the job’s physical requirements.