Supervisor Clinical Nursing / BH Crisis Assessment Center

Children's Hospital & Medical Center•Omaha, NE

About The Position

The Supervisor Clinical Nursing leads and coordinates the daily clinical operations and personnel functions of a nursing unit. The role ensures efficient delivery of quality patient care, holds staff accountable to patient-care and regulatory standards, interprets policies and procedures for staff and patients’ families, and supports a safe environment and effective working relationships. The supervisor oversees patient flow, care delivery, admissions, discharges, transfers, staffing assignments, and responses to unforeseen events. The role supports staff working in other areas and staff floating into the unit, ensures staff have needed resources, provides training, and serves as a clinical expert. It also includes nursing staff recruitment, onboarding, scheduling, coaching, performance evaluation, development, and recognition. The position promotes quality, compliance, and safety through clinical guidance, audits, quality-improvement work, evidence-based protocols, and monitoring staff competency and compliance. The supervisor communicates with staff and leadership, rounds with patients and families, addresses concerns and service issues, manages conflict within the scope of responsibility, and collaborates with healthcare teams to support appropriate patient placement and outcomes. Schedule: Nights, any three shifts Monday through Thursday, totaling 36 hours.

Requirements

Bachelor’s degree in nursing from an accredited college or university.
Minimum of two years of nursing experience, including one year of pediatric nursing experience.
Registered Nurse state licensure and/or compact state licensure, required upon hire.
Basic Life Support certification from the American Heart Association, required upon hire.
Must be able to change between different duties without loss of efficiency or composure and work under stressful conditions while prioritizing multiple requests.
Must meet the physical requirements described in the job’s Physical Requirements section.

Nice To Haves

Previous supervisory or lead experience.

Responsibilities

Lead and supervise daily clinical operations to ensure efficient delivery of quality patient care.
Manage patient flow and oversee care delivery, admissions, discharges, transfers, and responses to unforeseen events.
Adjust patient assignments as needed and ensure assignments comply with the Nebraska State Nurse Practice Act and staff competencies.
Ensure staffing sheets, electronic staffing systems, and assignment sheets are accurate.
Support staff floating to other areas and staff floating into the unit, including providing clinical support and assigning a buddy.
Collaborate with other unit leaders to address staffing challenges and consider the impact of staffing decisions.
Ensure staff have the supplies, equipment, information, and resources needed to provide safe, quality care.
Train staff on skills and changes in the industry, remain current on skills, and serve as a clinical expert.
Participate in planning for current and future nursing needs and resources.
Supervise nursing staff, including recruitment, hiring, merit recommendations, promotions, transfers, scheduling, disciplinary action, performance evaluations, orientation, and development.
Oversee onboarding and meet bi-weekly with new staff and preceptors to assess and coach progress.
Gather and deliver feedback, ensure education and competency requirements are met, and provide performance feedback and coaching.
Recognize staff contributions and role-model clinical practices that meet established standards.
Escalate issues beyond the supervisor’s authority to the department manager.
Evaluate care, provide clinical problem-solving, and support a patient- and family-focused environment.
Ensure department activities and records comply with Children’s Hospital & Medical Center and regulatory agency standards.
Communicate proactively, listen and seek clarification through rounding, follow up on issues, and represent direct reports’ needs to leadership.
Hold staff accountable to patient-care and regulatory standards and interpret policies and procedures for staff and patients’ families.
Promote a safe, therapeutic, customer-friendly environment and respond to patient, family, and staff concerns.
Collaborate with healthcare team members on quality patient outcomes, patient flow, and bed management.
Measure and contribute to improvement in patient access, cycle times, and wait times in outpatient or procedural areas.
Implement policies and practice guidelines, complete audits, and identify, facilitate, and participate in quality-improvement projects.
Support development and implementation of evidence-based practice protocols; educate staff and monitor compliance.
Collect data on product trials and provide education when new products are implemented.
Build effective working relationships, manage conflict within the scope of responsibility, and identify service-recovery strategies.
Monitor service behaviors, coach staff, respond to day-to-day customer-service issues, and round on patients and families daily.
Investigate variance reports or customer-service issues at the manager’s direction and bring customer-service policy issues to leadership.
Attend unit Area Action Council meetings and support other Clinical Nurse Supervisors.
Maintain regular attendance and perform the job’s physical requirements.