Behavioral Health Navigator / BH-Crisis Assessment Center
About The Position
Serves as a contributing member of the Behavioral Health team, providing screening and assisting with patient disposition plans for patients presenting with a health crisis. Helps Behavioral Health patients connect with resources to manage mental health crises, improve overall health, and potentially avoid hospital encounters. Assists with posting discharge care and connecting patients with community resources and supports, including for individuals with complex circumstances. The schedule is Monday, Friday, and Saturday from 9:00 AM to 7:30 PM. The role works collaboratively with assigned case managers and other service providers within and outside the facility, and supports clinical integration needs across clinical services.
Requirements
- Bachelor’s degree from an accredited college or university in Social Work or a related field.
- Basic Life Support through the American Heart Association upon hire.
- Safety-Care Specialist certification within 60 days.
Nice To Haves
- Experience working in a clinic or hospital setting.
Responsibilities
- Provides brief interventions and psychoeducation to support patient wellness and recovery.
- Collaborates with therapy clients’ assigned case managers and other service providers within and outside the facility.
- Assists in developing measurable, individualized therapy goals and objectives.
- Serves as the primary contact for payors regarding utilization review and management issues.
- Supports clinical integration needs of other clinical services and collaborates with medical director leadership.
- Maintains a patient-first philosophy and engages in service recovery when necessary.
- Participates in clinical huddles with medical and behavioral health providers to review the day’s appointment schedule and determine which patients need visits.
- Ensures documentation compliance requirements are consistently met.
- Provides screening and assists with disposition plans for patients presenting with a health crisis.
- Helps patients connect with resources to manage mental health crises and potentially avoid hospital encounters.
- Assists with discharge care and connects patients with community resources and supports.
Benefits
- Professional development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
