Supervisor, Clinical Laboratory

Natera • Austin, TX

4d

About The Position

The Clinical Lab Supervisor is a leader in Natera’s laboratory operations, responsible for overseeing employee performance and serving as a liaison between employees and senior management to meet company goals and quality objectives. The supervisor provides day-to-day oversight of laboratory staff performing testing and data review, and is responsible for coaching, motivating, staffing, evaluating, and training employees. Working closely with the manager, the supervisor helps ensure company and team goals are met while following good manufacturing practices and CLIA/CAP guidelines.

The role provides direction to professional and skilled support individual contributors, administers company policies affecting subordinate employees, and advises the unit or sub-units. The supervisor may become actively involved in work to meet schedules and resolve problems and serves as the go-to person when the manager is unavailable. The role regularly involves handling protected health information (PHI) in paper and electronic forms and using technologies to access it. Required privacy, compliance, and security training must be completed as soon as possible and within 30 days of hire, with Natera training requirements kept current.

Natera is a global leader in cell-free DNA testing focused on oncology, women’s health, and organ health. The company aims to make personalized genetic testing and diagnostics part of standard care to enable earlier, targeted interventions.

Requirements

• One of the following education and CLIA laboratory experience combinations: BS/BA degree or equivalent in a Medical Technology program and 4 years of CLIA laboratory experience; BS/BA in physical, chemical, or biological sciences or a related field and 5 years of CLIA laboratory experience; a master’s degree in arts or science with a major in chemical, physical, or biological sciences and 3 years of CLIA laboratory experience; or a master’s degree with a BS/BA in a Medical Technology program and 2 years of CLIA laboratory experience.
• Proven leadership experience.
• Ability to take on projects with little supervision.
• Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills.
• Experience in molecular biology.
• Excellent oral and written communication skills.
• Word processing and data management skills.

Nice To Haves

• Current MT/MLS/CLS/MB/MDx certification from ASCP, AMT, or AAB.

Responsibilities

• Manage day-to-day staffing, scheduling, and sample run schedules.
• Ensure production work is completed consistently according to department goals and that all case samples are processed and accounted for.
• Monitor team members’ adherence to standard operating procedures and safety procedures.
• Oversee new-hire training in coordination with the lead.
• Document nonconformance reports and corrective actions when test systems deviate from established performance specifications.
• Escalate protocol deviations to the lead or supervisor and assist the manager with initiating and completing CAPAs.
• Handle employee issues and collaborate with the manager and/or Human Resources to resolve them.
• Ensure team members understand the reasoning behind instructions, processes, and changes.
• Meet regularly with individual team members to discuss goals and progress, and conduct staff performance reviews.
• Plan and lead shift meetings.
• Maintain team morale and professionalism, including by serving as a role model.
• Ensure compliance with regulatory requirements through documentation, audits, and corrective action.
• Assist the laboratory team with day-to-day tasks and laboratory work when necessary.
• Approve timecards and PTO requests.
• Escalate laboratory issues and team concerns to the manager, communicate problems, and suggest possible solutions.
• Understand the laboratory process, identify and troubleshoot issues, and determine when and how to escalate them.
• Ensure the team meets goals set by the manager and complete side projects assigned by the manager.
• Interact with interdepartmental teams, including OPS, Accessioning, Engineering, Stats, R&D, and Support.
• Provide direction to employees according to established policies and management guidance, administer applicable company policies, and recommend unit or sub-unit policy changes.
• Complete required HIPAA/PHI privacy, general policies and procedure compliance, and security training within the required timeframe and maintain current training status.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager