Supervisor, Clinical Laboratory

Natera • Austin, TX

5d

About The Position

The Clinical Lab Supervisor is a leader in Natera’s laboratory operations, overseeing employee performance and serving as a liaison between employees and senior management to meet company goals and quality objectives. The supervisor directs daily laboratory staff activities, including laboratory testing and data review, and is responsible for coaching, motivating, staffing, evaluating, and training staff. Working closely with the manager, the supervisor helps ensure team goals are met while adhering to good manufacturing practices and CLIA/CAP guidelines.

The role provides direction to professional and skilled support individual contributors according to established policies and management guidance, administers company policies that affect subordinate employees, and may recommend unit or sub-unit policy changes. The supervisor acts as an advisor to the unit or sub-units and may become actively involved to meet schedules and resolve problems. The position works with protected health information (PHI) in paper and electronic form and requires completion and maintenance of Natera’s privacy, compliance, and security training.

Requirements

• Bachelor’s degree or equivalent in a Medical Technology program and 4 years of CLIA laboratory experience; or a bachelor’s degree in physical, chemical, biological sciences, or a related field and 5 years of CLIA laboratory experience; or a master’s degree in arts or science with a major in chemical, physical, or biological sciences and 3 years of CLIA laboratory experience; or a master’s degree with a bachelor’s degree in a Medical Technology program and 2 years of CLIA laboratory experience.
• Proven leadership experience.
• Ability to take on projects with little supervision.
• Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills.
• Experience in molecular biology.
• Excellent oral and written communication skills.
• Word processing and data management skills.

Nice To Haves

• Current MT/MLS/CLS/MB/MDx certification from ASCP, AMT, or AAB.

Responsibilities

• Manage day-to-day staffing, scheduling, and sample run scheduling.
• Ensure production work is completed consistently according to department goals and that all case samples are processed and accounted for.
• Monitor team members' adherence to standard operating procedures and safety procedures.
• Oversee training for new hires in conjunction with the lead.
• Document nonconformance reports and corrective actions when test systems deviate from established performance specifications, and escalate protocol deviations to the lead or supervisor.
• Assist the manager in initiating and completing CAPAs.
• Handle employee issues and collaborate with the manager and/or Human Resources to resolve them.
• Ensure the team understands the reasoning behind instructions, processes, and changes.
• Meet regularly with individual team members to discuss goals and progress, and conduct staff performance reviews.
• Plan and lead shift meetings.
• Maintain team morale and professionalism, including by acting as a role model.
• Ensure compliance with regulatory agency requirements through documentation, audits, and corrective action.
• Serve as the go-to person when the manager is not present.
• Assist with day-to-day laboratory work when necessary.
• Approve timecards and PTO requests.
• Escalate laboratory issues and team concerns to the manager, communicating the problem and suggesting possible solutions.
• Understand the entire laboratory process, identify and troubleshoot issues, and determine when and how to escalate them.
• Ensure the team meets goals set by the manager and complete side projects assigned by the manager.
• Interact with interdepartmental teams, including OPS, Accessioning, Engineering, Stats, R&D, and Support.
• Provide direction to employees according to established policies and management guidance; administer company policies affecting subordinate employees and recommend changes to unit or sub-unit policies.
• Act as an advisor to unit or sub-units and become actively involved as needed to meet schedules and resolve problems.
• Complete required HIPAA/PHI privacy, general policies and procedures compliance, and security training within the first 30 days of hire, and maintain current status on Natera training requirements.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for Natera employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager