Supervisor (Claims)
About The Position
Gallagher Bassett is hiring a Claims Supervisor to lead a Workers’ Compensation claims team handling lost-time claims across Connecticut, New Hampshire, Vermont, Rhode Island, and Massachusetts. The role is eligible for remote work. The supervisor guides the team in delivering efficient, high-quality service and handling claims in accordance with Gallagher Bassett’s Best Practices. The role includes managing team workloads and goals, hiring and training adjusters, coaching and developing team members, using company technology to improve efficiency and service quality, and communicating professionally with clients, carriers, and brokers. The posting identifies a need for a claims background involving Workers’ Compensation lost-time claims and two years of claims supervisory experience in the role specifics.
Requirements
- High school diploma.
- At least 10 years of related claims experience.
- Appropriate licenses and/or certifications in all states where claims are handled; the role specifics list licenses for Connecticut, New Hampshire, Vermont, and Rhode Island.
- Knowledge of all team-member-related functions.
- Claims background in Workers’ Compensation lost-time claims.
- The role specifics state two years of claims supervisory experience.
Nice To Haves
- Bachelor’s degree.
- Five years of supervisory experience.
Responsibilities
- Lead and encourage a Workers’ Compensation claims team handling claims of varying caseload sizes and complexity.
- Guide the claims team in handling claims in accordance with Gallagher Bassett’s Best Practices.
- Manage adjuster hiring and training, and promote performance and continuous improvement.
- Define team goals, motivate performance, and manage workloads to support efficiency.
- Use Gallagher’s technology to improve team efficiency and service quality.
- Communicate professionally, positively, and proactively with clients, carriers, and brokers.
- Manage competing priorities, identify coaching opportunities, and support team members’ development.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- A collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
