Supervisor - Catering Operations & Logistics

United Airlines•Newark, NJ

2d•$66,500 - $86,616

About The Position

The Supervisor, Catering Operations & Logistics promotes safety and regulatory compliance while providing oversight and direction to airport and catering partners. The role supports responsible use of United Airlines equipment and materials, warehouse management, inventory ordering and stock management, waste reduction, and adherence to company policies and procedures. It also helps partners understand performance metrics and reports. The supervisor manages vendor performance, identifies operational risks and product-quality concerns, establishes service expectations, and supports troubleshooting and corrective actions. The role conducts audits and supports safety investigations, oversees catering inventory controls and reporting, and provides on-site support for new initiatives and menu or service changes. It serves as a liaison among catering vendors, airport personnel, Inflight, Airport Operations, and catering leadership, supporting communication, planning, recognition, and operational improvement.

Requirements

Bachelor's degree or four years of relevant work experience.
At least two years of equivalent or similar work experience.
Ability to work a flexible schedule to cover operationally critical days of the week and shifts.
Advanced skills in the Microsoft Office suite.
Knowledge or use of AI tools such as CoPilot, ChatGPT, or Gemini.
Exceptional planning and organizational skills, with strong written and oral communication skills.
Ability to work independently, in controlled and uncontrolled operational environments, and as part of a team.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview.
Reliable and punctual attendance.

Nice To Haves

Bachelor's degree.
Knowledge of Safety Management Systems.
HACCP, PCQI, or equivalent food safety certificates.
Two or more years of vendor management, airline catering, or airport operations experience.

Responsibilities

Oversee vendor action plans and identify issues, operational risks, product-quality concerns, and other areas of concern using performance data, walkthroughs, and other information.
Set expectations and goals with vendors to support consistent delivery of quality service and products.
Troubleshoot with vendors and resolve issues as they arise; promote consistent standard work and sharing of best practices.
Use performance data to develop insights and educate or support partners.
Conduct regular audits for compliance with the Catering Operations Business Manual, United Airlines Safety Standards, and regulatory requirements.
Support investigations into safety incidents, including corrective action planning, and partner with Food Safety and operational safety teams.
Oversee day-to-day operations and audit catering partner inventory management processes and reporting.
Conduct spot checks of galley equipment, food, and beverage inventory levels and provide information about key or extraordinary cost drivers.
Provide on-site support to catering partners for initiatives such as technology enhancements, performance-management changes, and new processes.
Partner with CSC and leadership teams on change-management and communication plans, and monitor adoption and success of initiatives.
Coordinate execution of new menu concepts and service enhancements.
Serve as a liaison between catering vendors and local airport personnel, including Inflight and Airport Operations.
Support local meetings and communication forums for information sharing and planning.
Serve as an escalation point and support resource for catering vendors.
Support recognition and excellence programs through recognition and commendation.
Provide guidance and subject-matter expertise to catering partners and local operating groups.
Interface with field and CSC-based Catering leadership teams to maintain situational awareness and obtain support.