Supervisor, Cable Station

Ledcor • Carlsbad, CA

11d

About The Position

Ledcor Technical Services is hiring a Supervisor, Cable Station to oversee the safe, secure, and reliable operation of an assigned cable landing station and its associated infrastructure. Reporting to the Director, US Field Operations, the supervisor leads site personnel and service delivery across critical facilities and submarine network operations. The role is accountable for incident and change management, vendor performance, compliance, reporting, and customer governance, while maintaining 24/7 coverage and ensuring work is performed through approved tickets, procedures, and trained personnel.

The position leads site operations and customer relationships, implements the site operations and maintenance program, and oversees facilities and network maintenance, installations, commissioning, changes, incidents, and restoration. It also coordinates vendors, contracts, utilities, spares, procurement support, calibration, logistics, audit readiness, security, environmental compliance, and operating and capital expenditure forecasting support.

The work may take place in secure cable landing stations, data halls, equipment rooms, offices, and outside-plant environments. These environments may include controlled-access areas, energized equipment, noise, temperature variation, and coastal weather. Regular site walkdowns and access to operational areas are required. Occasional travel may be needed for training, certification, or support at other customer locations.

Requirements

• At least 5 years of experience in operational leadership, telecommunications, critical facilities, data centers, network operations, or other high-availability infrastructure.
• Experience managing technical employees, 24/7 coverage, incidents, vendors, maintenance programs, customer commitments, and operational risk.
• Experience with ticket-driven service management, change control, reporting, audits, and corrective-action management.
• Operational leadership across multidisciplinary technical work, with accountability for safety, service, cost, quality, and customer outcomes.
• Working knowledge of critical facilities, optical/network operations, and incident, problem, change, and risk management.
• Ability to translate contract requirements into staffing, procedures, controls, reports, and corrective actions.
• Strong customer communication, escalation management, vendor oversight, budgeting, and audit-readiness skills.
• Must complete customer-required screening, maintain access eligibility, and complete role-specific training.
• Must be able to meet the physical requirements of the position, including regular site walkdowns and access to operational areas.
• All applicants must be able to show proof of eligibility to work in the United States.

Nice To Haves

• Experience with cable landing stations, submarine networks, optical transport, PFE, or critical infrastructure.
• Occasional travel may be required for training, certification, or support of other customer locations.

Responsibilities

• Lead site operations and people management, including staffing, scheduling, on-call coverage, training, competency, performance expectations, and safety and compliance culture.
• Manage day-to-day service delivery and customer relationships, including operational integrity, incident escalation, NOC partnership, SLA performance, reporting, corrective actions, and customer communications.
• Implement and maintain the site operations and maintenance program, including procedures, inspection regimes, emergency-response plans, risk controls, and continuous-improvement initiatives aligned with customer standards.
• Manage critical-facility and network maintenance programs, installations, commissioning, changes, major incidents, and restoration, ensuring appropriate prioritization, authorization, and documentation.
• Oversee vendors, contracts, utilities, spares, procurement support, calibration, logistics, audit readiness, security, environmental compliance, and OpEx/CapEx forecasting support.

Benefits

• Competitive total rewards package supporting physical, mental, and financial well-being.
• Opportunities to develop skills and knowledge through exciting, challenging work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed