Supervisor - Business Systems Quality Assurance

Energy Transfer•Dallas, TX

About The Position

This position supervises Quality Assurance operations, testing activities, automation support efforts, and quality governance processes supporting qTest and SAP S/4 environments. The role oversees daily QA activities, coordinates testing resources, supports automation initiatives, and ensures high-quality system delivery across projects and support activities. The Supervisor works closely with business stakeholders, IT teams, project resources, and vendors to ensure testing is effectively executed, QA standards are followed, and project deliverables meet quality expectations and release timelines. The role includes coordinating a broad range of testing, maintaining QA standards and documentation, monitoring quality metrics, facilitating defect resolution, supporting SAP S/4 testing, and providing day-to-day supervision and coaching to QA resources. It also supports changing business priorities, release schedules, and enterprise transformation initiatives.

Requirements

High school diploma or equivalent.
8+ years of experience in Quality Assurance, test management, automation, or related technology roles.
Strong experience with the qTest test management platform and QA lifecycle processes.
Experience supporting enterprise automation solutions using tools such as Tosca, Power Automate, Alteryx, Databricks, Selenium, or similar technologies.
Experience coordinating QA activities, release testing, and quality governance processes.
Experience with regression, integration, functional, user acceptance, and end-to-end testing methodologies.
Advanced analytical and reporting skills using Excel, reporting platforms, and QA metrics tools.
Demonstrated ability to manage multiple testing efforts, priorities, and cross-functional activities.
Strong leadership, organizational, and interpersonal skills.
Excellent analytical, troubleshooting, and problem-solving capabilities.
Strong communication skills and ability to work effectively with business users, technical teams, and leadership.
Ability to thrive in a fast-paced environment with shifting priorities and deadlines.
Strong customer service mindset and collaborative approach.
Demonstrated experience supporting continuous improvement initiatives.
Strong accountability, professionalism, and adaptability.
Ability to provide after-hours or weekend support as needed during critical releases or project milestones.

Nice To Haves

Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
1–3 years of supervisory, team lead, or project coordination experience.
Strong understanding of SAP S/4 and SAP FICO business processes.

Responsibilities

Supervise day-to-day Quality Assurance activities, testing efforts, automation support, and QA governance processes across multiple projects and support functions.
Coordinate manual, automated, regression, integration, functional, and end-to-end testing activities within qTest and related platforms.
Ensure adherence to established QA standards, testing methodologies, automation frameworks, and best practices.
Support the development, execution, and maintenance of automated testing solutions using tools such as Tosca, Power Automate, Alteryx, Databricks, Selenium, or similar technologies.
Assign and coordinate testing resources, workload distribution, priorities, and project deliverables to support business and release objectives.
Identify opportunities for process improvement, automation expansion, testing efficiency, and defect reduction.
Coordinate test data management, validation activities, environment readiness, and execution planning across QA and non-production environments.
Monitor QA metrics, defect trends, automation performance, and testing results to identify risks and communicate issues to management.
Collaborate with business and IT teams to support project objectives and testing priorities.
Facilitate defect triage meetings, issue tracking, root cause discussions, and resolution activities.
Ensure testing documentation, automation assets, workflows, and QA repositories remain current and compliant with governance standards.
Prepare reports and dashboards to communicate testing progress, QA performance, automation adoption, and release readiness.
Support SAP S/4 testing, including coordination of business process validation and financial system testing activities.
Provide coaching, guidance, and day-to-day supervision to QA analysts, automation resources, contractors, and project team members.
Coordinate activities with vendors and external QA resources as assigned.
Support changing business priorities, release schedules, and enterprise transformation initiatives.
Perform additional supervisory and operational responsibilities as assigned.