Supervisor - Bula Bar

Loews Hotels•Orlando, FL

1d•Onsite

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Loews Royal Pacific Resort is an island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada, located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort. Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means becoming a part of a family where Team Member growth and empowerment are part of our DNA. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. As a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Requirements

Food and Beverage Restaurant Experience is required
Strong organizational skills
Excellent guest service skills
Must be able to withstand outdoor elements for long periods of time
Ability to communicate effectively in English verbally and written with team members, leaders and guests required
Must be able to work a flexible schedule, nights, weekends and holidays as required

Nice To Haves

One to two years of lead or supervisor restaurant experience preferred
Liquor and beverage knowledge preferred
Knowledge of Microsoft Office preferred
Proven experience working in high-volume Food and Beverage operations preferred

Responsibilities

Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies
Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards
Supervise service of guests, being watchful of signals from guests in need of service
Assist Team Leader to establish and monitor side work duty completion
Maintain bank to SOP, keep it balanced and secure at all times
Read daily communication sheets from previous shift and prepare one for the following shift
Check for all personnel call offs and check floor plan for coverage
Check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.)
Communicate daily with restaurant manager with regard to special events, house counts, etc.
Assist Team Leader in conducting menu classes and taste panels
Assist Team Leader in conducting month end inventory count and recording
Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins
Reports unsafe working conditions
Ensure proper handling of guest checks and cash transactions
Intercedes and/or fills in for Team Members should need occur