SLP)

Children's Hospital and Health System•Milwaukee, WI

About The Position

Children’s Wisconsin is a nationally recognized health system dedicated to the health and well-being of children. The Supervisor, Ambulatory Therapies (PT/OT/SLP) acts as an active member of the management team, supporting the care management model, pediatric clinical practice standards, legal and regulatory standards, the Code of Ethics, and organizational policies. The role supervises professional, administrative, and technical personnel who provide care and partners with the Ambulatory Manager/Director on business and financial operations. The supervisor oversees clinic operations, staffing, regulatory compliance, staff development and performance, patient experience, and improvement initiatives. The position may also provide direct patient care as assigned and within the supervisor’s competencies.

Requirements

Graduate of an accredited program in Speech-Language Pathology, Physical Therapy, or Occupational Therapy.
At least 2 years of experience in Speech-Language Pathology, Physical Therapy, or Occupational Therapy.
Current BLS-Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council.
Wisconsin license as an Occupational Therapist, Physical Therapist, or Speech/Language Pathologist.
Demonstrated leadership and functional competencies: Values Differences, Situational Adaptability, Customer Focus, Ensures Accountability, Directs Work, Manages Conflict, Builds Effective Teams, Communicates Effectively, Drives Engagement, and Instills Trust.
Good organizational and patient-relations skills.
Ability to manage a fast-paced clinic while paying attention to detail.
Excellent interpersonal and communication skills to interact effectively with patients, families, physicians, clinic/hospital staff, and the community.
Ability to read, interpret, and enact policies and procedures.
Ability to stand and walk approximately 75% of work time.

Nice To Haves

Pediatric-setting experience.
Previous leadership experience.

Responsibilities

Assure clinic compliance with applicable regulations, including OSHA, CLIA, CMS, and TJC.
Monitor clinic operations and lead daily huddles to ensure patient care needs are met effectively and efficiently.
Develop plans for optimal staffing levels.
Review and approve the automated time system (ATS) to verify staff hours worked.
Monitor and order supplies and equipment needed for patient care.
Identify clinical and operational improvement opportunities and support medical and administrative leaders in prioritizing and implementing changes.
Partner with key stakeholders to implement action plans that improve patient experience and patient care services.
Hold staff accountable for day-to-day delivery of the “experience promise.”
Ensure effective communication between Ambulatory leadership and clinic staff, and facilitate communication between other teams and their staff.
Participate in recruiting new staff and train staff and assure their competencies in conjunction with the Human Resources Business Partner and Ambulatory Manager/Director.
Conduct performance management, including formal reviews, goal setting, and ongoing coaching and feedback.
Make performance-rating and merit recommendations in partnership with the manager/director.
Provide input into budgets and other resource requests.
Participate in direct patient care as assigned and according to competencies.
Perform people-management responsibilities, which may include employee engagement, recruitment, performance management, and development.
Provide care appropriate to the patient population and as described in applicable policies and procedures.