SLP)

Children's Wisconsin•Milwaukee, WI

About The Position

The Supervisor, Ambulatory Therapies (PT/OT/SLP) is an active member of the management team, supporting the care management model, pediatric clinical practice standards, legal and regulatory standards, the Code of Ethics, and established policies. The role supervises professional, administrative, and technical personnel who provide care and partners with the Ambulatory Manager or Director on business and financial operations. The supervisor oversees clinic operations and staffing, ensures regulatory compliance, supports patient-care and experience improvements, and communicates between ambulatory leadership, clinic staff, and other teams. Responsibilities also include staff recruitment, training, competency assurance, performance management, and input into budgets and resource requests. Direct patient care may be provided as assigned and in accordance with the employee’s competencies.

Requirements

Graduate of an accredited program in Speech-Language Pathology, Physical Therapy, or Occupational Therapy.
At least 2 years of experience in Speech-Language Pathology, Physical Therapy, or Occupational Therapy.
BLS-Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council.
A Wisconsin license in one of the following: Occupational Therapist, Physical Therapist, or Speech/Language Pathologist.
Demonstrated leadership and functional competencies, including valuing differences, situational adaptability, customer focus, ensuring accountability, directing work, managing conflict, building effective teams, communicating effectively, driving engagement, and instilling trust.
Good organizational and patient-relations skills, with the ability to manage a fast-paced clinic while attending to detail.
Excellent interpersonal and communication skills to interact effectively with patients, families, physicians, clinic and hospital staff, and the community.
Ability to read, interpret, and enact policies and procedures.
Ability to stand and walk approximately 75% of the work time.

Nice To Haves

Prior experience in a pediatric setting.
Previous leadership experience.

Responsibilities

Ensure clinic compliance with applicable regulations, including OSHA, CLIA, CMS, and TJC.
Monitor clinic operations and lead daily huddles to meet patient-care needs effectively and efficiently.
Develop plans for optimal staffing levels and review and approve the automated time system (ATS) to verify staff hours worked.
Monitor and order supplies and equipment needed for patient care.
Identify clinical and operational improvement opportunities and support medical and administrative leaders in prioritizing and implementing changes.
Partner with stakeholders on action plans to improve patient experience and hold staff accountable for delivering the experience promise.
Ensure effective communication between ambulatory leadership and clinic staff, and facilitate communication between teams and their staff.
Participate in staff recruitment, training, and competency assurance in conjunction with the Human Resources Business Partner and Ambulatory Manager or Director.
Conduct performance management, including formal reviews, goal setting, and ongoing coaching and feedback; make performance-rating and merit recommendations with the manager or director.
Provide input into the budget and other resource requests.
Participate in direct patient care as assigned and within competencies.
Perform people-management responsibilities, including employee engagement, recruitment, performance management, and development.
Provide care appropriate to the patient population and as described in applicable policies and procedures.