Supervisor - Airport Operations

United Airlines•Seattle, WA

1d•$80,236 - $98,066

About The Position

The Supervisor - Airport Operations leads and develops front-line co-workers to deliver consistent, excellent customer service and a quality product in accordance with company guidelines. The role oversees the performance of a team, zone, or area and ensures consistent operational, service, and product delivery. The supervisor supports standard work and continuous improvement, sets expectations, coordinates team activity, and maintains communication across shifts. The role monitors performance and customer interactions, supports compliance with company standards and safety protocols, and provides coaching, feedback, and guidance to help teams meet service and operational goals. The position also partners with Business Partners and serves as a subject matter expert on service delivery, company procedures, and union guidelines.

Requirements

High school diploma or equivalent.
At least 2 years of experience in an operations or fast-paced business environment, or successful completion of a company-sponsored training program.
Experience leading teams and delivering customer service.
Strong written, verbal, and interpersonal communication skills.
Demonstrated ability in conflict resolution, decision-making, and team leadership.
Proficiency in IT systems and job-relevant software.
Strengths in business acumen, continuous improvement, and customer focus.
Strong accountability, teamwork, motivation, and safety orientation.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview.
Reliable, punctual attendance; attendance is an essential function of the position.

Nice To Haves

Bachelor's degree or related experience.
Union experience.

Responsibilities

Lead and engage front-line teams to provide exceptional customer service and on-time, high-quality products.
Conduct briefings, set clear expectations, and maintain team communications across shifts.
Assign and delegate tasks, and provide ongoing coaching, recognition, and skill development.
Identify issues, use structured problem solving, and develop and execute action plans to address performance or behavior gaps.
Monitor team performance and customer interactions to ensure compliance with company standards, safety protocols, and service goals.
Administer corrective actions and document performance issues, investigations, and high performance in the case management system.
Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability.
Develop and implement standard work processes and ensure effective shift turnover and operational alignment.
Participate in peer, safety, and accident review boards, and address inappropriate behavior with clear, actionable feedback.
Provide technical guidance as a subject matter expert on service delivery, company procedures, and union guidelines.
Partner with Business Partners to support shared goals and consistent service delivery.
Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications such as email and voicemail follow-up.