Supervisor, Airport Operations

Avelo Airlines, Inc.•McKinney, TX

19d

About The Position

Supervisors, Airport Operations oversee the daily operations of assigned airports and manage training and service-provider relationships. The role is trained as an Airport Operations Trainer/Auditor and provides training, auditing, and operational support as needed. The Supervisor monitors station performance, ensures service providers meet contractual and service-level standards, supports Station Managers, and maintains compliance with company and government requirements. The position may also perform other responsibilities as assigned, and duties may change according to circumstances such as emergencies, workload changes, rush jobs, or technical developments.

Requirements

High school diploma or equivalent.
Valid driver's license.
Ability to work without direct supervision.
Able to stand, sit, and walk for extended periods as needed.
Able to lift 50 lbs. for a distance of 10 feet.
Able to work outside in inclement weather.
Able to work shift work, weekends, and holidays.
Able to travel to assigned airports, up to 75% away from base.
Able to work any day and any shift.

Nice To Haves

Three years' experience in Airport Operations preferred.

Responsibilities

Monitor daily operations at assigned airport locations to drive Operational Excellence.
Report on daily operational performance metrics.
Conduct on-site audits and station visits.
Serve as liaison to service providers and airport partners.
Ensure service providers maintain standards outlined in Service Level Agreements and the contracted scope of work.
Mentor and guide Station Managers.
Communicate company updates to airports, including flight schedules, standards and procedure changes, and safety briefings.
Provide initial, recurrent, and ongoing training to Crewmembers and managers, including new-hire orientation, customer service training, ramp training, and management concepts training.
Evaluate and measure training effectiveness and maintain accurate training records and files for Airport Operations Crewmembers.
Perform regulatory and operational compliance audits for conformity with Avelo Airlines, FAA, TSA, DOD, DOT, and other governmental agency regulations.
Inspect contractor activities, including GSE repairs, deicing services, and fueling services.
Approve customer service exceptions, local operations standards and procedures, training plans, station project planning, and needs for additional training or continued oversight.
Ensure Airport Operations compliance with federal or company policy and service level agreements.
Influence changes to Airport Operations standards and procedures, safety and security reviews, and service-provider review and selection.