Supervisor, Accounts Payable

Fortune Brands • Deerfield, IL

3d • $60,000 - $90,000 • Hybrid

About The Position

The Supervisor, Accounts Payable oversees end-to-end accounts payable operations for designated Business Units, ensuring accurate, timely, and compliant services through the third-party outsourcing partner, Genpact. The role is the primary point of contact among the business, AP operations, and the provider, with responsibility for service excellence, issue resolution, stakeholder satisfaction, and ongoing process improvement. It partners with Finance, Procurement, Internal Audit, Treasury, and business leaders to manage escalations, monitor service levels, strengthen controls, and support effective operations. The position provides guidance and coaching to AP team members and outsourced resources.

This role is hybrid in Deerfield, Illinois, with flexibility to work from home on Mondays and Fridays. The stated hiring pay range is $60,000 to $90,000 USD, and employees participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive plan.

Requirements

• At least 4 years of Accounts Payable, Shared Services, or accounting experience.
• Strong understanding of accounts payable processes, internal controls, and accounting principles.
• Experience working with ERP systems such as SAP, Oracle, PeopleSoft, or similar platforms.
• A bachelor's degree in Accounting, Finance, Business, or a related field is listed as preferred under Required Qualifications.

Nice To Haves

• Experience in a shared services or outsourced AP operating model.
• Experience presenting operational performance metrics to leadership and business stakeholders.
• Knowledge of SOX controls, audit support, 1099 reporting, and vendor compliance requirements.
• Experience leading process improvement initiatives using Lean, Six Sigma, or continuous improvement methodologies.
• Experience supporting multiple Business Units within a complex organizational structure.

Responsibilities

• Serve as the primary relationship manager for Genpact, ensuring agreed service levels, operational excellence, and compliance with company policies.
• Monitor AP performance metrics, identify service gaps, and drive corrective actions to improve accuracy, timeliness, and customer satisfaction.
• Lead regular operational reviews with Genpact covering performance, issue trends, root causes, and improvement initiatives.
• Oversee outsourced invoice processing, vendor maintenance, payment execution, and expense reporting.
• Ensure accurate and timely vendor payments and appropriate controls and documentation.
• Manage weekly and monthly payment activities, including checks, ACH, wire transfers, and exception processing.
• Support the company’s vendor and customer escheatment process.
• Act as the primary AP contact for designated Business Units and Corporate Functions, building stakeholder relationships.
• Conduct monthly business reviews with stakeholders and provide updates on performance, open issues, and improvement opportunities.
• Develop and present AP reports, dashboards, and executive summaries concerning operations, service levels, issue resolution, and audits.
• Partner with business leaders to identify operational challenges and recommend solutions.
• Own complex AP escalations and coordinate resolution among internal stakeholders, vendors, and Genpact.
• Maintain an issue log and ensure investigation, root-cause analysis, corrective action, and communication of resolution plans.
• Drive accountability for remediation and process improvements; escalate systemic risks and control concerns with recommended action plans.
• Provide day-to-day guidance, coaching, and functional leadership to AP team members and outsourced resources.
• Support onboarding and process training for new AP team members and Genpact personnel.
• Identify, lead, and implement continuous improvement initiatives that increase efficiency, strengthen controls, and improve stakeholder satisfaction.
• Promote standardized AP processes across Business Units while ensuring compliance with controls and company policies.
• Support change management for system enhancements, process redesign, and operational improvements.
• Oversee vendor statement reconciliations and resolution of invoice or payment discrepancies.
• Support month-end close, including accrual reviews, reconciliations, and reporting.
• Lead AP responses to internal and external audit requests and coordinate timely deliverables.
• Monitor compliance with SOX controls, company policies, and AP procedures.
• Support 1099 reporting, vendor compliance, and other regulatory obligations as needed.

Benefits

• Annual bonus plan based on company and individual performance or a role-based sales incentive plan.
• Comprehensive health plans.
• 401(k) program with a company contribution.
• Product discounts.
• Flexible time off benefits.
• Adoption benefits.
• Employee Resource Groups (ERGs).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level