Supervised Community Treatment Program Coordinator-Waterloo

Four Oaks Family & Children Services • Waterloo, IA

2d • Onsite

About The Position

Four Oaks is seeking a hands-on Program Coordinator to lead and support its Supervised Community Treatment (SCT) program in Waterloo, Iowa. The role supports daily operations, develops staff, and helps ensure the program delivers consistent, quality services to children, families, and individuals with behavioral or emotional needs. The coordinator models effective behavioral management and positive interactions, mentors employees, and helps create a supportive environment for both staff and the people served.

The coordinator works closely with the Program Manager, supports hiring and onboarding, and contributes to team meetings and case-progress reviews. The position is full-time, management-level, and scheduled for the first shift.

Requirements

• Bachelor’s degree.
• One year of related experience.
• Ability to establish, maintain, and exhibit appropriate boundaries with clients and staff.
• Ability to respond to and de-escalate issues calmly and collectively.
• Dependable, reliable, and consistent actions and behaviors, including setting a good example.
• Ability to provide constructive feedback and develop relationships built on trust.
• Ability to express passion and commitment to the program while supporting and encouraging others.

Nice To Haves

• Previous leadership experience.
• A bachelor’s degree in a human-services-related field of study.
• Experience in human services, behavioral health, residential or community-based programming, or staff supervision.

Responsibilities

• Model positive interactions, effective behavioral management techniques, and best practices for the team.
• Provide hands-on staff training, mentorship, and ongoing feedback.
• Oversee daily programming, staff schedules, and transitions to support consistency and structure.
• Observe staff interactions, recognize strengths, identify growth opportunities, and provide constructive coaching.
• Work with the Program Manager to address concerns, recognize progress, and develop solutions.
• Assist with interviewing, onboarding, employee development, scheduling, and problem-solving.
• Participate in team meetings, review case progress, and help identify programming approaches that support positive outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager