Success Plan Manager - Specialist - Midwest
About The Position
The Success Plan Manager manages SAP customer engagements end-to-end, building trusted relationships, providing clear communication, and delivering measurable customer outcomes. The role oversees a portfolio of SAP service engagements, with a focus on governance, issue resolution, stakeholder relationships, and value realization. It develops engagement strategies aligned with customer goals, maintains accountability and momentum, tracks risks and issues, and helps customers understand the impact and return on their SAP investment. The position runs structured, time-boxed engagements with clear milestones and fixed scope to deliver tangible value. It also integrates AI tools into daily workflows—including agentic AI, prompt engineering, and AI-assisted prototyping—to accelerate customer outcomes. Specialists manage customer relationships and programs autonomously, supported by global resources and tools.
Requirements
- 8+ years managing SAP service engagements, understanding customer goals, implementing governance, and aligning delivery to business outcomes.
- Customer success management skills grounded in hands-on delivery, with a track record of driving customer satisfaction and adoption.
- Ability to establish and sustain trust with stakeholders at all levels, including C-suite.
- Clear and effective communication skills, including translating technical progress into business language and keeping stakeholders informed under uncertainty.
- Discipline in time-boxed engagements, including structured 90-day cycles, clear milestones, tight scope, and visible value delivery.
- Value management awareness, including tracking the business value of SAP solutions and helping customers own their ROI.
- Familiarity with SAP BTP and cross-system integration, with the ability to engage in technical solution conversations.
- Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance; assessed via a Codility take-home assignment.
- Emotional intelligence and sound problem-solving skills, including reading dynamics, managing pressure, and finding applicable paths through delivery challenges.
Nice To Haves
- French-speaking.
Responsibilities
- Manage SAP service engagements across a portfolio, focusing on customer relationships, governance, issue resolution, and value delivery.
- Develop engagement strategies aligned with customer goals and business needs.
- Implement governance models that drive accountability and momentum, including satisfaction, risk tracking, and issue resolution.
- Maintain stakeholder relationships at all levels, including C-level, and keep programs on track.
- Identify and address issues quickly to minimize disruption and maintain delivery progress.
- Track and communicate value realization, helping customers articulate the impact of their SAP investments.
- Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
- Integrate AI tools into daily workflows, including agentic AI, prompt engineering, and AI-assisted prototyping.
Benefits
- Flexible working models.
- Health and well-being support.
- Variable incentive opportunities and additional benefits may be provided, subject to applicable plans and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
