SAP Success Plan Manager (West)

SAP IT Business Systeme•San Ramon, CA

1d•$151,900 - $340,900

About The Position

The SAP Success Plan Manager manages customer engagements end-to-end across a portfolio, establishing trusted relationships, governance, issue resolution, and measurable customer value. The role develops engagement strategies aligned with customer goals, maintains relationships with stakeholders at all levels including C-suite, and keeps programmes aligned to business outcomes. The manager runs time-boxed engagements with structured 90-day cycles, clear milestones, fixed scope, and a focus on rapid, tangible value delivery. The role tracks and communicates value realization, helps customers articulate the impact and ROI of SAP solutions, and integrates AI tools into daily workflows to accelerate customer outcomes. The position is based in the West region.

Requirements

8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
Customer success management skills grounded in hands-on delivery, with a track record of driving satisfaction and adoption.
Ability to establish and sustain trust with stakeholders at all levels, including C-suite.
Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty.
Discipline in time-boxed engagements, including structured 90-day cycles, clear milestones, tight scope, and visible value delivery.
Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI.
Familiarity with SAP BTP and cross-system integration, with the grounding to engage in technical solution conversations.
Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance; assessed via a Codility take-home assignment.
Emotional intelligence and sound problem-solving, including reading dynamics, managing pressures, and finding applicable paths through delivery challenges.

Responsibilities

Develop engagement strategies aligned to customer goals and business needs.
Implement governance models that drive accountability and momentum, including satisfaction, risk tracking, and issue resolution.
Maintain stakeholder relationships at all levels, including C-level, reinforcing trust and keeping programmes on track.
Identify and address issues quickly, minimizing disruption and keeping delivery moving.
Track and communicate value realization, helping customers articulate their SAP investment impact.
Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
Integrate AI tools into daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.
Manage SAP service engagements across a portfolio, focusing on trusted relationships, governance, issue resolution, and customer value.