SAP Success Plan Manager (West)
About The Position
The SAP Success Plan Manager owns customer engagements end-to-end across a portfolio, building trusted relationships, establishing governance, resolving issues, and delivering measurable customer value. The role develops engagement strategies aligned with customer goals and business needs, maintains relationships with stakeholders at all levels, and communicates delivery progress and value realization in clear business terms. The manager runs structured, time-boxed engagements with clear milestones and defined scope, while tracking customer satisfaction, risks, issues, and the business value of SAP solutions. The role also integrates AI tools—including agentic AI, prompt engineering, and AI-assisted prototyping—into daily workflows to accelerate customer outcomes. The position is based in the West region.
Requirements
- 8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
- Customer success management skills grounded in hands-on delivery and a track record of driving satisfaction and adoption.
- Ability to establish and sustain trust with stakeholders at all levels, including C-suite.
- Clear, effective communication skills, including translating technical progress into business language and keeping stakeholders informed under uncertainty.
- Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery.
- Value management awareness, including tracking the business value of SAP solutions and helping customers own their ROI.
- Familiarity with SAP BTP and cross-system integration, with the grounding to engage in technical solution conversations.
- Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance; assessed via a Codility take-home assignment.
- Emotional intelligence and sound problem-solving, including reading dynamics, managing pressures, and finding applicable paths through delivery challenges.
Responsibilities
- Develop engagement strategies aligned to customer goals and business needs.
- Implement governance models that drive accountability and momentum, anchoring satisfaction, risk tracking, and issue resolution.
- Maintain stakeholder relationships at all levels, including C-level, reinforcing trust and keeping programmes on track.
- Identify and address issues quickly, minimizing disruption and keeping delivery moving.
- Track and communicate value realization, helping customers articulate the impact of their SAP investment.
- Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
- Integrate AI tools into daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.
Benefits
- Flexible working models
- Additional benefits may be provided, subject to the terms of relevant plans and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
