SAP Success Plan Manager – Specialist - NEC
About The Position
The SAP Success Plan Manager manages customer engagements end to end, owning customer relationships and delivery outcomes. The role focuses on establishing trust, communicating clearly, and delivering measurable value through SAP service engagements. Specialists operate autonomously, manage programs, and make decisions while receiving global support and tools. The manager develops engagement strategies aligned with customer goals, establishes governance and accountability, resolves issues, tracks value realization, and helps customers articulate the impact of their SAP investments. Engagements are time-boxed, with structured cycles, clear milestones, and a focus on tangible value. The role also involves integrating AI tools into daily workflows to accelerate customer outcomes.
Requirements
- 8+ years managing SAP service engagements, understanding customer goals, implementing governance, and aligning delivery to business outcomes.
- Customer success management skills gained through hands-on delivery and a track record of driving satisfaction and adoption.
- Ability to establish and sustain trust with stakeholders at all levels, including C-suite.
- Clear, effective communication, including translating technical progress into business language and keeping stakeholders informed under uncertainty.
- Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery.
- Value management awareness, including tracking the business value of SAP solutions and helping customers own their ROI.
- Familiarity with SAP BTP and cross-system integration, with the ability to engage in technical solution conversations.
- Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance; assessed via a Codility take-home assignment.
- Emotional intelligence and sound problem-solving, including reading dynamics, managing pressures, and finding applicable paths through delivery challenges.
Nice To Haves
- French-speaking is an advantage.
Responsibilities
- Manage SAP service engagements across a portfolio, focusing on customer relationships, governance, issue resolution, and customer value.
- Develop engagement strategies aligned with customer goals and business needs.
- Implement governance models that support accountability and momentum, including satisfaction, risk tracking, and issue resolution.
- Maintain stakeholder relationships at all levels, including C-suite, to reinforce trust and keep programs on track.
- Identify and address issues quickly to minimize disruption and maintain delivery progress.
- Track and communicate value realization, helping customers articulate the impact of their SAP investments.
- Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
- Integrate AI tools into daily workflows, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.
Benefits
- SAP describes its culture as inclusive and focused on health and well-being.
- Flexible working models.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
