SAP Success Plan Manager Expert - South

SAP IT Business Systeme•Houston, TX

1d•$151,900 - $340,900

About The Position

The SAP Success Plan Manager Expert manages customer engagements end-to-end across a portfolio, building trusted relationships and delivering measurable customer outcomes. The role owns engagement strategy, governance, stakeholder communication, issue resolution, and value realization. Engagements are time-boxed, with structured cycles, clear milestones, defined scope, and an emphasis on tangible value delivery. The position also integrates AI tools into daily workflows to accelerate customer outcomes and engages in technical solution conversations involving SAP BTP and cross-system integration.

Requirements

8+ years managing SAP service engagements, including understanding customer goals, implementing governance, and aligning delivery to business outcomes.
Customer success management skills grounded in hands-on delivery, with a track record of driving satisfaction and adoption.
Ability to establish and sustain trust with stakeholders at all levels, including C-suite.
Clear, effective communication skills, including translating technical progress into business language and keeping stakeholders informed under uncertainty.
Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and focus on visible value delivery.
Awareness of value management, including tracking business value of SAP solutions and helping customers own their ROI.
Familiarity with SAP BTP and cross-system integration, with the ability to engage in technical solution conversations.
Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance; assessed via a Codility take-home assignment.
Emotional intelligence and sound problem-solving, including reading dynamics, managing pressures, and finding applicable paths through delivery challenges.

Responsibilities

Develop engagement strategies aligned with customer goals and business needs.
Implement governance models that drive accountability and momentum, including customer satisfaction, risk tracking, and issue resolution.
Maintain stakeholder relationships at all levels, including C-level, reinforcing trust and keeping programmes on track.
Identify and address issues quickly to minimise disruption and keep delivery moving.
Track and communicate value realisation, helping customers articulate the impact of their SAP investment.
Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
Integrate AI tools into daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.
Manage customer engagements end-to-end, communicating clearly and delivering outcomes aligned with business needs.